Service Administrator

Yolk Recruitment; Caerphilly; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Great culture

Hybrid working

Career development opportunities

Job summary

Yolk Recruitment is seeking a Service Administrator in Caerphilly. You will support a busy service team by coordinating schedules, handling customer inquiries, and assisting engineers with jobs and parts. Attention to detail and strong IT skills are essential.

The role offers hybrid working and opportunities to contribute to contract administration and service operations within a collaborative environment.

Qualifications

• Experience in administrative, customer service or coordination roles.
• Strong organisation and meticulous record-keeping.
• Excellent communication via phone and email.
• Proficient IT skills with Word and Excel; SharePoint/CRM knowledge is a plus.
• Able to manage own workload and contribute to a wider team.

Responsibilities

• Coordinate and maintain the contract diary for service activities.
• Be a primary contact for customer enquiries and escalate complex issues.
• Assist engineers with job scheduling, information, parts and materials.
• Maintain service records, engineer paperwork, assets and KPI data.
• Support parts orders and general administration for the service team.

Skills

Organisation

Communication skills

Attention to detail

Customer service

IT literacy

Word

Excel

SharePoint/CRM

Tools

SharePoint

CRM software

Job description

Service Administrator

Location: Caerphilly

Salary: £28k

Job Type: Hybrid

The Role

We are looking for an organised and customer-focused Service Administrator to join a busy service team in Wales.

This is a varied role supporting customers, engineers and service management to ensure service contracts are delivered efficiently and to a high standard. You'll be working in a fast-paced environment where organisation, communication and attention to detail are key.

This is what you'll be doing

As Service Administrator, you'll provide essential administrative and coordination support across the service operation.

• Coordinate and maintain the contract diary, helping to ensure service and maintenance activities are scheduled and managed effectively.
• Act as a key point of contact for customer enquiries, dealing with queries where possible and escalating more complex issues to the appropriate team member.
• Support engineers with job scheduling, job information, parts and materials, ensuring they have the information and resources required to complete their work.
• Maintain accurate service records and documentation, including engineer paperwork, asset information, KPI records and SharePoint files.
• Support parts and materials ordering, customer feedback, records, as well as other administration required to support the smooth running of the service team.

This is what you'll bring to the team

We're looking for a Service Administrator who is organised, reliable and confident dealing with a variety of customers and colleagues. You'll be comfortable managing competing priorities and working in a busy environment.

• Previous experience in an administrative, customer service or coordination role.
• Strong organisational skills and excellent attention to detail, with the ability to maintain accurate records.
• Confident communication skills, both over the telephone and by email, with a professional and customer-focused approach.
• Good IT skills, including experience with Microsoft Word and Excel. Knowledge of SharePoint or CRM systems would be advantageous.
• The ability to manage your own workload, prioritise effectively and work positively as part of a wider team.

This is what you'll get in return

This is an excellent opportunity to develop your administration and service coordination experience within a busy and supportive team.

You'll have the opportunity to work closely with customers, engineers and service management while gaining valuable experience across contract administration, customer service and service operations.

• Competitive salary, depending on experience
• Great culture
• Varied and interesting responsibilities
• Supportive working environment
• Opportunity to develop your skills and experience
• Opportunity to play an important role within the service team

Hybrid working