Customer Service Administrator

Morgan McKinley; Birmingham; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Immediate start

Temporary assignment

Global organisation

Friendly and supportive team

Job summary

Morgan McKinley is recruiting an experienced Administrator to join a global company on an ongoing temporary basis in Birmingham. The role involves supporting Service Coordinators, managing a backlog of customer service tickets, and ensuring efficient allocation of work.

The ideal candidate will have strong IT skills, excellent communication, and the ability to work in a fast-paced environment. The position offers a hybrid work pattern and an immediate start.

Qualifications

• Experience providing administrative support in a busy office.
• High level of accuracy and attention to detail.
• Proficient IT skills and quick learning of new systems.
• Excellent written and verbal communication skills.
• Ability to prioritise workload and work independently.

Responsibilities

• Provide administrative support to the Service Coordinators.
• Triage and assign customer service tickets to the correct department.
• Respond to straightforward customer enquiries via email and internal systems.
• Accurately enter and update data on the in-house system.
• Close completed cases and maintain accurate records.
• Ensure work is completed accurately within agreed timescales.

Skills

Administration experience

Attention to detail

Microsoft Office

Written and verbal communication

Organisational skills

Tools

Microsoft Office

Job description

Job Title: Customer Service Administrator

Location: Birmingham, B37
Pay rate: £15.38 per hour (salary equiv £30,000)
Hours: Monday to Friday, 9.00am - 5.00pm
Working pattern: Hybrid (3 days in the office, 2 from home) after approx 4 weeks
Parking at office location: Yes
Start date: ASAP
Duration: 3-6 months

We are recruiting an experienced Administrator to join a global company for an ongoing temporary basis for 3-6 months, based at their Birmingham office. This is an excellent opportunity for someone with outstanding attention to detail, strong IT skills, and excellent communication abilities who enjoys working in a fast-paced environment.

You'll play a key role in supporting the Service Coordinators during a busy period by managing a backlog of customer service tickets and ensuring work is allocated efficiently.

*Please note, this business will be closed for Christmas from 25th December until 4th January

Key Responsibilities:

• Provide administrative support to the Service Coordinators.
• Manage and triage customer service tickets, assigning them to the correct department.
• Respond to straightforward customer enquiries via email and internal systems.
• Accurately enter and update data on the company's in-house system.
• Close completed cases and maintain accurate records.
• Ensure all work is completed accurately and within agreed timescales.

The Ideal Candidate Will Have:

• Previous administration experience in a busy office environment.
• Exceptional attention to detail and a high level of accuracy.
• Strong IT skills, including confidence using Microsoft Office and learning new systems quickly.
• Excellent written and verbal communication skills.
• The ability to prioritise a varied workload and work independently.
• A proactive approach with excellent organisational skills.
• Customer service experience would be an advantage.

What's on Offer:

• Immediate start.
• Ongoing temporary assignment.
• Opportunity to work for a well-established global organisation.
• Friendly and supportive team environment.