Customer Service Administrator

Confidential; Coleshill Heath; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Immediate start

Temp-to-perm potential

Office-based role in Solihull

37.5 hours per week

Job summary

Confidential in Solihull is seeking a Customer Service Administrator to join a busy team. The role is office-based, full-time, temporary with a review for permanence, and starts on 1st December.

You will process orders, manage inquiries, coordinate deliveries and maintain customer records. Offering 37.5 hours per week at 13.46 per hour, you’ll work Monday to Friday, support a fast-paced service environment and contribute to a high standard of customer care until a potential permanent opportunity

Qualifications

• Experience in customer service and administrative roles.
• Proven ability to handle multiple tasks accurately.

Responsibilities

• Process customer orders from the sales team and input them into internal systems.
• Handle customer enquiries via telephone and email.
• Confirm order details and provide updates on order progress.
• Liaise with customers regarding deliveries, training bookings, and maintenance appointments.
• Coordinate customer requirements with internal departments.
• Chase couriers for delivery information and resolve issues.
• Support scheduling of maintenance and training visits.
• Follow up on outstanding appointments and keep customers informed.
• Maintain accurate records on internal databases and escalate issues as needed.

Skills

Customer service

Administrative

Communication

Attention to detail

CRM systems

Tools

Microsoft Office

Job description

Customer Service Administrator Solihull 13.46 per Hour Full-Time Temporary Ongoing

An opportunity has arisen for a Customer Service Administrator to join a well-established manufacturer and supplier based in the Solihull area. Working within a busy customer service team, you will be responsible for processing customer orders, coordinating with internal departments, and delivering a high standard of customer support throughout the order journey.

This role will suit someone who enjoys working in a fast-paced environment, is highly organised, and is confident communicating with customers, couriers, and internal teams. The position is initially offered on an ongoing temporary basis, with a review in the New Year regarding the possibility of a permanent opportunity.

Responsibilities

• Processing customer orders received from the sales team and accurately inputting them onto internal systems


• Managing customer enquiries via telephone and email


• Confirming order details and providing updates on order progress


• Liaising with customers regarding deliveries, training bookings, and maintenance appointments


• Working closely with internal departments to coordinate customer requirements


• Chasing couriers to obtain delivery information and resolve delivery queries


• Supporting the scheduling of maintenance and training visits


• Following up on outstanding appointments and ensuring customers are kept informed


• Maintaining accurate records and updating customer information on internal databases


• Escalating any issues or delays to the appropriate teams for prompt resolution


• Providing general administrative support to the customer service function

Desired Experience

• Customer service and administrative positions


• Processing orders and updating CRM or business management systems


• Managing multiple tasks within a busy office environment


• Working with high levels of accuracy and attention to detail


• Communicating confidently with customers both verbally and in writing


• Coordinating activities across multiple departments


• Using Microsoft Office applications, including Outlook, Excel, and Word

What We Offer

• Immediate opportunity with a start date of 1st December


• Ongoing temporary assignment with potential for a permanent position following review


• 13.46 per hour


• Full-time hours, Monday to Friday 9:00am - 5:00pm (37.5 hours per week)


• Supportive and friendly team environment


• Office-based role in Solihull

This is an office-based position, so candidates must be able to commute to the Solihull area on a daily basis.

We are committed to equal opportunity and diversity.