Customer Service Administrator

Workchain; Coventry; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Paid weekly

Job summary

Workchain is recruiting a Customer Service Administrator in Coventry to handle calls, record information, and coordinate service requests. The role offers full training and is temporary with potential for permanent employment.

The ideal candidate will have strong communication, good organisation, and the ability to prioritise tasks while working both independently and within a team.

Qualifications

• Clear communication and telephone manners.
• Strong organising skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Basic computer skills and confidence using office systems.
• Calm, helpful and professional approach.
• Ability to work independently or as part of a team.

Responsibilities

• Handle incoming calls and enquiries professionally.
• Record customer information accurately on internal systems.
• Respond to queries and direct them to the right team.
• Support coordination of deliveries, collections, repairs, or service requests.
• Update records and maintain clear documentation.
• Liaise with colleagues to ensure timely follow-up.

Skills

Communication

Telephone manner

Organisation

Multi-tasking

Basic computer skills

Teamwork

Job description

Customer Service AdministratorLocation: CoventryPay: £12.71 per hourJob type: TemporaryShift: Days

About the company

This organisation provides community equipment services and support designed to help people remain independent and safe in their own homes. Its customer service teams respond to enquiries and help coordinate services in a professional and timely manner across the local area.

The role for Customer Service Administrator

As Customer Service Administrator, your responsibilities will include:

• Handling incoming calls and enquiries in a helpful, professional manner
• Recording customer information accurately on internal systems
• Responding to queries and directing them to the appropriate team
• Supporting the coordination of deliveries, collections, repairs or other service requests
• Updating records and maintaining accurate documentation
• Liaising with colleagues to ensure enquiries are followed up promptly
• Carrying out general administrative duties to support the office

Full training and support will be provided for the role.

About you

You should have:

• Good communication and telephone manner
• Strong organisation and attention to detail
• The ability to manage multiple tasks and prioritise effectively
• Basic computer skills and confidence using office systems
• A calm, helpful and professional approach
• The ability to work independently and as part of a team

Benefits

• Paid every Wednesday
• Potential opportunity for permanent employment