Customer Service, Transport & Purchasing Administrator

Office Angels; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Job summary

Office Angels in Tyseley, Birmingham is seeking a Customer Service, Transport & Purchasing Administrator to support sales order processing, delivery coordination and supplier liaison. The role offers a hands-on, fast-paced environment within the manufacturing and production sector.

You will handle enquiries by phone and email, raise purchase orders, manage stock records and assist with HR and health & safety administration.

Qualifications

• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Confident using Microsoft Office and business systems.

Responsibilities

• Deliver excellent customer service, handling enquiries by phone and email.
• Support customers with order, delivery, pricing and invoice queries.
• Raise and process purchase orders, track deliveries and liaise with suppliers.
• Maintain stock records, carry out stock counts and investigate discrepancies.
• Coordinate courier bookings, transport administration and delivery queries.
• Resolve invoice and pricing issues quickly and efficiently.
• Keep records and filing systems up to date, providing general administrative support.
• Assist with HR and Health & Safety administration and compliance records.

Skills

Customer service

Communication skills

Organisation

Multitasking

Tools

Microsoft Office

Job description

Customer Service, Transport & Purchasing Administrator

Location: Tyseley, Birmingham
Salary: 28,000
Hours: Monday to Friday, 8:00am - 5:00pm (Paid break: 10:00-10:30 Lunch: 13:00-14:00)

Our client, a dynamic organisation in the Manufacturing & Production sector, is seeking a motivated and detail-oriented Customer Service, Transport & Purchasing Administrator to join their team in Birmingham. This is an exciting opportunity to play a crucial role in ensuring customer satisfaction and operational efficiency.

Key Responsibilities

• Deliver excellent customer service, handling enquiries by phone and email.
• Support customers with order, delivery, pricing and invoice queries.
• Raise and process purchase orders, track deliveries and liaise with suppliers.
• Maintain stock records, carry out stock counts and investigate discrepancies.
• Coordinate courier bookings, transport administration and delivery queries.
• Resolve invoice and pricing issues quickly and efficiently.
• Keep records and filing systems up to date, providing general administrative support.
• Assist with HR and Health & Safety administration and compliance records.

What We're Looking For

• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Confident using Microsoft Office and business systems.
• Ability to prioritise workloads and multitask effectively.
• Previous administration, purchasing or customer service experience is beneficial.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being at the heart of operations.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.