Customer Service Administrator

Confidential; Kettering; On-site; GBP 21,000 - 26,000; Full time

Job summary

Confidential in Kettering is seeking an organised Administrator on a 6-month fixed-term contract (FTC). You will support the Internal Sales team, process customer orders, issue acknowledgements, and maintain pricing files.

The role requires strong communication, attention to detail, and proficient use of Microsoft Office. You will handle daily reports, customer records, and act as a point of contact for calls, contributing to timely order fulfilment.

Qualifications

• Experience in Administration, Customer Service or Order Processing.
• Excellent communication and organisational skills.
• Strong attention to detail and methodical approach.
• Proficiency with Microsoft Office applications.
• Ability to prioritise a busy workload and meet deadlines.

Responsibilities

• Process customer orders through internal systems and issue acknowledgements.
• Run daily reports to support management of customer accounts and operations.
• Set up new customer product codes and maintain accurate records.
• Manage and update customer pricing files and delivery schedules.
• Coordinate direct orders, pricing checks, delivery requirements and supplier confirmations.
• Assist with customer and supplier invoice queries through to resolution, including credit requests where required.
• Answer incoming calls and direct enquiries to appropriate departments.

Skills

Administration

Customer Service

Order Processing

Microsoft Office

Attention to Detail

Communication

Tools

ERP systems

Job description

Administrator (6 Month FTC)

Location: Kettering, Northamptonshire
Hours: Monday-Friday, 9:00am-5:00pm

About the Role

We're recruiting on behalf of a well-established and highly respected business that prides itself on delivering exceptional service to customers across a diverse range of industries.

This is an excellent opportunity for an organised and customer-focused Administrator to join a busy Internal Sales team. You'll play a key role in supporting day-to-day operations, ensuring customer orders are processed accurately, maintaining strong relationships with clients and suppliers, and helping the business continue to deliver outstanding customer service.

What You'll Be Doing

• Working closely with the Internal Sales Manager to provide an efficient end-to-end service for customers.
• Processing customer orders through internal systems and issuing order acknowledgements.
• Running daily reports to support the management of customer accounts and operational activities.
• Setting up new customer product codes and maintaining accurate customer records.
• Processing, issuing and filing customer stock agreements.
• Managing and maintaining customer pricing files and delivery schedules.
• Monitoring and updating workflow tasks to ensure actions are completed in a timely manner.
• Coordinating direct orders, checking pricing, delivery requirements and supplier confirmations.
• Assisting with customer and supplier invoice queries through to resolution, including raising credit requests where required.
• Answering incoming calls and directing enquiries to the appropriate departments.
• Supporting the wider team and ensuring company processes and procedures are followed at all times.

Who We're Looking For

• Previous experience in an Administration, Customer Service, Internal Sales Support or Order Processing role.
• Excellent communication and organisational skills.
• Strong attention to detail with a methodical and accurate approach to work.
• Confident using computer systems and Microsoft Office applications.
• Ability to prioritise a busy workload and meet deadlines.
• A customer-focused mindset with a genuine desire to provide excellent service.
• A proactive attitude and willingness to support colleagues across the wider team.
• Flexible, adaptable and comfortable working in a fast-paced environment.

What's On Offer

• Opportunity to join a successful and growing business.
• Friendly and supportive team environment.
• Varied role with a mix of customer interaction, administration and sales support responsibilities.
• Chance to develop skills within a busy commercial environment.
• Immediate start available for the right candidate.

If you're an organised and customer-focused administrator who enjoys working as part of a team and takes pride in providing excellent service, we'd love to hear from you.

All applications will be handled in accordance with current GDPR regulations.