Customer Service Administrator

Confidential; Birmingham; On-site; GBP 28,000 - 30,000; Full time

Job summary

Confidential in Birmingham is seeking a Customer Service Administrator to support a busy office. The role is temporary to permanent and full-time, with a salary of £28,000–£30,000.

You will handle deliveries, shipments, and transport-related inquiries, coordinating with operational teams and keeping customers informed throughout the process. Full training will be provided on internal systems; a background in logistics or transport is essential.

Qualifications

• Previous experience within the transport, logistics or distribution industry.
• Understanding of delivery processes, shipment tracking and day-to-day logistics operations.
• Experience handling customer enquiries and resolving delivery-related issues.
• Strong communication skills and a professional approach to customer service.
• Good IT skills and confidence using databases, tracking platforms or similar systems.
• Excellent organisation, attention to detail and the ability to manage competing priorities.
• A practical, solutions-focused approach when investigating problems.
• The ability to work effectively with customers, colleagues and operational teams.

Responsibilities

• Respond to customer enquiries by telephone and email, providing professional and timely assistance.
• Monitor operational reports, identify discrepancies and ensure appropriate action is taken.
• Support order processing, shipment tracking and general administrative activities.
• Investigate delivery delays, transport issues and other logistics-related queries.
• Provide customers with accurate information, progress updates and effective solutions.
• Handle customer complaints professionally, resolving issues where possible and escalating more complex cases when necessary.
• Manage a high volume of enquiries while maintaining accuracy and service quality.
• Liaise with operational teams and internal departments to coordinate resolutions and meet customer requirements.
• Maintain positive working relationships with customers and colleagues.
• Identify opportunities to improve administrative processes and customer service.
• Maintain accurate records and follow company procedures, including confidentiality requirements.

Skills

Logistics knowledge

Customer service

Problem solving

Communication

IT skills

Organisation

Tools

CRM systems

Tracking platforms

Job description

Customer Service Administrator

Birmingham

Temporary to Permanent

Full-time

28,000 - 30,000

Our well-established client is looking for an organised, customer-focused individual to join their busy office in Birmingham.

The ideal candidate will have a good understanding of logistics operations and experience handling customer enquiries relating to deliveries, shipments and transport-related issues. You will be confident investigating problems, coordinating with operational teams and keeping customers informed throughout the process.

Full training will be provided on the company's internal systems and procedures. However, a background in logistics or transport is essential for this position.

Key Responsibilities

• Respond to customer enquiries by telephone and email, providing professional and timely assistance.
• Monitor operational reports, identify discrepancies and ensure appropriate action is taken.
• Support order processing, shipment tracking and general administrative activities.
• Investigate delivery delays, transport issues and other logistics-related queries.
• Provide customers with accurate information, progress updates and effective solutions.
• Handle customer complaints professionally, resolving issues where possible and escalating more complex cases when necessary.
• Manage a high volume of enquiries while maintaining accuracy and service quality.
• Liaise with operational teams and internal departments to coordinate resolutions and meet customer requirements.
• Maintain positive working relationships with customers and colleagues.
• Identify opportunities to improve administrative processes and customer service.
• Maintain accurate records and follow company procedures, including confidentiality requirements.

Skills and Experience

The ideal candidate will demonstrate the following:

• Previous experience within the transport, logistics or distribution industry.
• An understanding of delivery processes, shipment tracking and day-to-day logistics operations.
• Experience handling customer enquiries and resolving delivery-related issues.
• Strong communication skills and a professional approach to customer service.
• Good IT skills and confidence using databases, tracking platforms or similar systems.
• Excellent organisation, attention to detail and the ability to manage competing priorities.
• A practical, solutions-focused approach when investigating problems.
• The ability to work effectively with customers, colleagues and operational teams.