Customer Service Administrator - December start date

Confidential; Glasgow; Hybride; GBP 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Work from home option (3 days/week)

Résumé du poste

Confidential is seeking a Customer Service Administrator with December start dates for a 12-month contract. Training is 8 weeks on-site, followed by full-time work with the option to work from home 3 days per week. The role pays £16.00 per hour and requires passing a credit and DBS check with references.

You will handle customer mandates, provide exceptional service, and support daily operations. Strong organisational and communication skills are essential for success in this team-driven

Qualifications

• Experience in customer service with a focus on outstanding service.
• Strong organisational skills and meticulous attention to detail.
• Proficient with Microsoft Office including Outlook and Teams.
• Excellent verbal and written communication abilities.

Responsabilités

• Handle customer requests to amend mandates.
• Be the primary contact for customers for admin tasks and deliver a great service experience.
• Own queries and requests and track progress.
• Support the team in achieving business objectives and maintain service quality.
• Maintain high data quality and accuracy across processes.
• Manage multiple pipelines daily (emails, new requests, approvals).
• Assess risks and ensure decisions keep the business safe.
• Follow a contact strategy to keep customers informed throughout their journey.

Connaissances

Customer service

Organisational skills

Microsoft Office (Outlook & Teams)

Verbal communication

Written communication

Team orientation

Attention to detail

Outils

Microsoft Office

Outlook

Teams

Description du poste

Are you looking for new opportunity in time for Xmas? If so keep reading as we have a number of exciting positions available with start dates in December this year!

We have a number of opportunities available with scattered intakes across December for someone to join one of the UK's leading banking groups as a Customer Service Administrator. As a Customer Service Administrator you will have meaningful conversations with new and existing customers. You will be point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience and play an important role in supporting the team's wider business objectives.

Working Hours and Contract

• Hours of work (Training Period) Monday to Friday 9am - 5pm, fully onsite for 8 weeks
• After training period Full Time - Monday - Saturday (Must be fully flexible)
• Pay Rate 16.00ph
• 12 month contract
• Option to work from home 3 days per week after training period
• Weekly Pay

Please note you must be able to pass a credit check and DBS check and be able to provide 2 years of references.

Duties and Responsibilities

• Manage customer requests to amend their mandates
• Being point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience at all times
• Taking ownership of queries and requests
• Contributing to the team's overall business objectives
• Ensuring that service quality is of the highest order, developing measures to continually assess the service provided to clients
• Maintaining and demonstrating high degrees of data quality and accuracy
• Managing different pipelines daily including email inboxes, new requests, returned customer information and internal approvals to maximise the customer experience.
• Assessing the risks of the business and customer and ensuring we make the right decision to keep the business safe.
• Following a contact strategy to make sure our customers are kept informed and engaged at every step of the journey.

Required Skills and Experience

• Experience within customer service and a passion to go the extra mile to ensure a brilliant customer experience
• Excellent organisational skills and attention to detail, with the ability to manage administrative tasks efficiently and work to agreed deadlines.
• Good working knowledge of Microsoft Office applications, including Outlook and Teams
• Strong verbal and written communication skills
• Experience working within a team dynamic to provide excellent customer experience
• Ability to understand and follow policies and procedures to ensure we keep the society and our customers safe

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age