Customer Service, Transport & Purchasing Administrator

Confidential; West Midlands; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential is seeking a Customer Service, Transport & Purchasing Administrator to join the Birmingham team. You will handle customer enquiries by phone and email, raise purchase orders, manage deliveries and liaise with suppliers, while maintaining stock records and supporting HR/Health & Safety admin.

The role offers a 28,000 salary and standard Monday–Friday hours (8:00am–5:00pm) with paid breaks. You will work in a dynamic manufacturing environment focused on customer satisfaction and

Qualifications

• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Confident using Microsoft Office and business systems.
• Ability to prioritise workloads and multitask effectively.
• Previous administration, purchasing or customer service experience is beneficial.

Responsibilities

• Deliver excellent customer service by phone and email.
• Assist customers with order, delivery, pricing and invoice queries.
• Raise and process purchase orders; track deliveries with suppliers.
• Maintain stock records and conduct stock counts; investigate discrepancies.
• Coordinate courier bookings and transport administration.
• Resolve invoice and pricing issues promptly.
• Keep records and filing up to date; provide general admin support.
• Assist with HR and Health & Safety administration and compliance records.

Skills

Customer service

Communication

Organisation

Microsoft Office

Multitasking

Tools

Microsoft Office

Business systems

Job description

Customer Service, Transport & Purchasing Administrator

Location: Tyseley, Birmingham

Salary: 28,000

Hours: Monday to Friday, 8:00am - 5:00pm (Paid break: 10:00-10:30 Lunch: 13:00-14:00)

Our client, a dynamic organisation in the Manufacturing & Production sector, is seeking a motivated and detail-oriented Customer Service, Transport & Purchasing Administrator to join their team in Birmingham. This is an exciting opportunity to play a crucial role in ensuring customer satisfaction and operational efficiency.

Key Responsibilities

• Deliver excellent customer service, handling enquiries by phone and email.
• Support customers with order, delivery, pricing and invoice queries.
• Raise and process purchase orders, track deliveries and liaise with suppliers.
• Maintain stock records, carry out stock counts and investigate discrepancies.
• Coordinate courier bookings, transport administration and delivery queries.
• Resolve invoice and pricing issues quickly and efficiently.
• Keep records and filing systems up to date, providing general administrative support.
• Assist with HR and Health & Safety administration and compliance records.

What We're Looking For

• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Confident using Microsoft Office and business systems.
• Ability to prioritise workloads and multitask effectively.
• Previous administration, purchasing or customer service experience is beneficial.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.