Customer Service Administrator

Planet Recruitment; Bedford; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Friendly working environment

Ongoing temporary opportunity

Location near Bedford

Well-established organisation

Job summary

Planet Recruitment is recruiting a Customer Service Administrator just outside Bedford. You’ll support customers with calls and emails, update trackers and reports, and coordinate vehicle movements in a fast-paced setting.

The role focuses on accurate data entry, timely updates, and proactive communication with customers and internal teams. Temp/ongoing contract, hours 08:30–17:00, pay £14.52/hr.

Qualifications

• Experience in customer service, administration, coordination or similar office-based role.
• Confident communication by phone and email.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Ability to manage multiple tasks and prioritise workload.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Provide accurate and timely updates to customers.
• Maintain and update general administration and data records.
• Monitor vehicle progress and inform customers of changes.
• Liaise with internal teams to obtain updates and resolve queries.

Skills

Customer service

Administration

Coordination

Microsoft Excel

Microsoft Outlook

Data entry

Tools

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Administrator

Location: Just outside Bedford

Hours: Monday to Friday, 08:30 - 17:00

Pay Rate: £14.52 per hour

Contract: Temporary / Ongoing

Planet Recruitment are currently recruiting for a Customer Service Administrator to join a busy and well-established organisation based just outside Bedford.

This is an excellent opportunity for an experienced administrator or customer service professional looking to join a fast-paced operational environment. The successful candidate will provide administrative and customer service support, ensuring customers receive regular updates and that all relevant information is accurately recorded and maintained.

The Role

• Responding to customer enquiries via telephone and email.
• Providing customers with accurate and timely updates.
• Managing general administration and data entry.
• Maintaining accurate records and updating internal systems.
• Monitoring the progress of vehicles and keeping customers informed of any changes.
• Liaising with internal departments to obtain updates and resolve queries.
• Coordinating information relating to vehicle movements, collections and deliveries.
• Monitoring outstanding work and following up where required.
• Updating trackers and spreadsheets with relevant information.
• Producing and maintaining daily reports.
• Liaising with operational teams to ensure vehicles are ready for collection.
• Dealing professionally with customer queries and escalating issues where necessary.
• Ensuring all administration is completed accurately and within agreed timescales.
• Providing general administrative support to the wider team.

About You

The ideal candidate will have previous experience within customer service, administration, coordination or a similar office-based role.

You will need to be:

• Confident communicating with customers by telephone and email.
• Highly organised with excellent attention to detail.
• Comfortable working in a busy, fast-paced environment.
• Confident using Microsoft Office, particularly Excel and Outlook.
• Able to manage multiple tasks and prioritise your workload.
• Professional, approachable and customer-focused.
• A good team player with a proactive attitude.
• Comfortable working with data, spreadsheets and internal systems.Previous experience within the automotive, logistics, fleet or vehicle industry would be advantageous, but is not essential.

What's on Offer?

• £14.52 per hour
• Monday to Friday, 08:30 - 17:00
• Ongoing temporary opportunity
• Friendly and supportive working environment
• Opportunity to work for a well-established organisation
• Convenient location just outside Bedford