Customer Service Coordinator

The Abbey; Stoke-on-Trent; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Abbey is seeking a detail-conscious Customer Service Coordinator to support the transport office with administration and customer service tasks in a busy operation, ensuring queries are resolved promptly and deliveries are coordinated efficiently.

You will handle calls and emails from customers, liaise with drivers and depots, and ensure delivery information is accurately recorded and updated across relevant systems. A strong organisational mindset and teamwork are essential.

Qualifications

• Detailed conscious approach with strong customer service experience.
• Good organisational and communication abilities.
• Solid administrative experience and teamwork mindset.
• Clear, effective communicator at all levels.
• Transport sector exposure is advantageous.

Responsibilities

• Support Transport Office with day-to-day administrative duties.
• Answer calls and emails, handling queries professionally.
• Coordinate with depots and drivers for deliveries.
• Record consignments and delivery information accurately.
• Maintain transport records and update databases.
• Monitor deliveries and follow up on issues or delays.
• Provide general admin support to the Transport Office.

Skills

Detail-oriented

Customer service experience

Organisational skills

Communication skills

Administrative experience

Team player

Transport experience desirable

Job description

Customer Service Coordinator

2026-09-28T00:00:00

Location: Abbey Hulton, Staffordshire, GB, ST2 8

Application Deadline: 2026-10-27T08:41:05.2

Job Description

Our client is seeking a bubbly and conscientious individual who is highly detail conscious to support the team with administration and customer service tasks within a busy transport office ensuring customer and depot queries are dealt with promptly and professionally, transport information is accurately recorded and updated, and deliveries are coordinated efficiently.

Role Responsibilities

• Supporting the busy Transport Office with day-to-day administrative duties


• Answering telephone calls and responding to emails from customers, dealing with queries in a professional and helpful manner


• Responding to queries from fellow network depots, both by telephone and via the messaging system, relating to deliveries being completed on their behalf


• Adding consignment and delivery information accurately to the relevant systems


• Updating and maintaining transport records and databases, ensuring information is accurate and kept up to date


• Monitoring delivery information and following up any queries, delays or issues as required


• Liaising with drivers, customers and other depots to obtain and provide relevant delivery information


• Assisting with the coordination and administration of deliveries, ensuring information is communicated clearly and efficiently


• Investigating customer queries and working with the relevant departments or depots to resolve issues promptly


• Recording and updating information relating to failed, delayed or incomplete deliveries


• Providing general administrative support to the Transport Office and assisting colleagues with other duties as required


• Handling enquiries promptly and efficiently, ensuring customers receive appropriate updates


• Ensuring all relevant information is accurately recorded and communicated to the appropriate person or department

Candidate Requirements

• A detailed conscious approach, teamed with strong customer service experience


• Strong organisational skills


• A clear and effective communicator at all levels


• Strong administrative experience


• Strong team player


• Transport experience is desirable

Additional Information

Hours: Monday - Friday, 37.5 hours per week

Salary: £13.00 per hour