Customer Service Admin (Hybrid, 12-Month Contract)

Office Angels Limited; Staines-upon-Thames; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Office Angels Limited is currently seeking a Customer Service Administrator to join our busy customer operations team on a long-term 12-month contract. The role is office-based with hybrid working after 3 months and involves handling orders, responding to inquiries, and maintaining records.

The ideal candidate has around 1 year of admin or customer service experience, strong communication and organisational skills, and proficiency in Microsoft Office.

Qualifications

• Around 1 year of administration or customer service experience.
• Graduates starting their career will be considered.
• Strong communication and organisational skills.
• Good attention to detail and accuracy.
• Confident using Microsoft Office, including Outlook and Excel.
• Able to manage multiple priorities in a fast-paced environment.
• Positive, professional and customer-focused approach.

Responsibilities

• Process and manage customer orders from receipt through to delivery.
• Respond to customer enquiries via email and phone.
• Provide updates on order status and delivery schedules.
• Maintain customer records and documentation.
• Monitor shared inboxes and customer portals.
• Liaise with internal teams including Sales, Finance, and Operations.
• Support general administration and customer service activities.

Skills

Communication

Organisational skills

Attention to detail

Multitasking

Customer-focused

Tools

Microsoft Office

Outlook

Excel

Job description

Office Angels Limited is currently seeking a Customer Service Administrator to join our busy customer operations team on a long-term 12-month contract. The role is office-based with hybrid working after 3 months and involves handling orders, responding to inquiries, and maintaining records.

The ideal candidate has around 1 year of admin or customer service experience, strong communication and organisational skills, and proficiency in Microsoft Office.