Hybrid Customer Service & Admin Specialist

Confidential; Glasgow; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid working after training

Full training provided

12-month temporary contract

Office in Glasgow

Job summary

Confidential in Glasgow is seeking a Customer Service Administrator to join a busy team on a 12-month temporary contract, with hybrid working after initial training. The role focuses on administration and occasional customer contact, handling requests, updating records and supporting operational processes.

An excellent fit for someone who values accuracy, clear communication and a proactive approach. The position offers an initial training period in Glasgow with hybrid work options after

Qualifications

• Experience in administration or customer service roles.
• Ability to manage multiple tasks with accuracy.
• Strong written and verbal communication abilities.
• Proficient time management and organisation.

Responsibilities

• Process customer requests and keep records up to date.
• Review documentation to confirm all requirements are met.
• Handle work queues, shared inboxes and customer requests.
• Communicate with customers to obtain information or provide updates.
• Own queries from receipt to resolution and ensure quality service.
• Support delivery of excellent customer experience throughout journey.
• Maintain high data accuracy and adhere to policies and compliance.
• Identify issues and escalate risks as appropriate.
• Collaborate with colleagues to meet team objectives and SLAs.

Skills

Administration

Customer service

Attention to detail

Communication skills

Time management

Systems familiarity

Job description

Confidential in Glasgow is seeking a Customer Service Administrator to join a busy team on a 12-month temporary contract, with hybrid working after initial training. The role focuses on administration and occasional customer contact, handling requests, updating records and supporting operational processes.

An excellent fit for someone who values accuracy, clear communication and a proactive approach. The position offers an initial training period in Glasgow with hybrid work options after