Customer Service Specialist - 1 Year Contract

Office Angels Limited; Staines-upon-Thames; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Office Angels Limited is currently seeking a Customer Service Administrator to join our busy customer operations team on a long-term 12-month contract. The role is office-based with hybrid working after 3 months and involves handling orders, responding to inquiries, and maintaining records.

The ideal candidate has around 1 year of admin or customer service experience, strong communication and organisational skills, and proficiency in Microsoft Office.

Qualifications

• Around 1 year of administration or customer service experience.
• Graduates starting their career will be considered.
• Strong communication and organisational skills.
• Good attention to detail and accuracy.
• Confident using Microsoft Office, including Outlook and Excel.
• Able to manage multiple priorities in a fast-paced environment.
• Positive, professional and customer-focused approach.

Responsibilities

• Process and manage customer orders from receipt through to delivery.
• Respond to customer enquiries via email and phone.
• Provide updates on order status and delivery schedules.
• Maintain customer records and documentation.
• Monitor shared inboxes and customer portals.
• Liaise with internal teams including Sales, Finance, and Operations.
• Support general administration and customer service activities.

Skills

Communication

Organisational skills

Attention to detail

Multitasking

Customer-focused

Tools

Microsoft Office

Outlook

Excel

Job description

Customer Service Administrator

Location: Office-Based (Hybrid after 3 months)

Contract: 12-Month Contract

Reporting to: Global Customer Excellence Manager

The Opportunity

Our client is looking for a Customer Service Administrator to join their busy customer operations team on a long-term 12-month contract.

This is an excellent opportunity for someone with around 1 year's administration or customer service experience, although graduates looking to start their career will also be considered.

Key Responsibilities

• Process and manage customer orders from receipt through to delivery.
• Respond to customer enquiries via email and phone.
• Provide updates on order status and delivery schedules.
• Maintain customer records and documentation.
• Monitor shared inboxes and customer portals.
• Liaise with internal teams including Sales, Finance, and Operations.
• Support general administration and customer service activities.

About You

• Previous administration, customer service, sales support, or office experience (around 1 year ideal).
• Graduates looking for their first office-based role will also be considered.
• Strong communication and organisational skills.
• Good attention to detail and accuracy.
• Confident using Microsoft Office, including Outlook and Excel.
• Able to manage multiple priorities in a fast-paced environment.
• Positive, professional, and customer-focused approach.

What's on Offer

• Long-term 12-month contract.
• Full-time Monday to Friday position.
• Hybrid working available after 3 months.
• Friendly and supportive team environment.
• Great opportunity to gain experience within a global organisation. This role would suit a graduate or early-career professional looking to build experience in administration, customer service, operations, or sales support.

Equal Opportunities

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.