Hybrid Temp: Customer Operations Pro

Office Angels; Greater London; Hybrid; GBP 19,000 - 22,000; Full time

Job summary

Office Angels is seeking a Temporary Customer Operations Executive in Covent Garden. This hybrid role requires 3 days in the office and 2 days from home, with weekend work approximately 2 days per month.

You will resolve customer queries, build product knowledge, and collaborate with the tech support team, while meeting KPIs and maintaining high service standards. The position starts ASAP for a 3+ month duration, with a pay rate of £14.85 per hour.

Qualifications

• Experience in a customer support role.
• Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom).
• Experience handling technical queries related to products.
• A proven track record of meeting support-related KPIs.
• Strong written and verbal communication skills in English.

Responsibilities

• Resolve inbound customer queries via phone with timely and effective solutions.
• Pro actively reach out to customers to support them in overcoming any hurdles.
• Become a product expert, mastering the installation process and understanding various customer situations.
• Handle escalations and sensitive customer interactions with care and professionalism.
• Collaborate with the Technical Support team, escalating cases, as necessary.
• Meet individual KPIs for productivity and quality while contributing to team goals.

Skills

Customer support

CRM familiarity

Technical queries

KPIs

English communication

Tools

Zendesk

Freshdesk

Intercom

Job description

Office Angels is seeking a Temporary Customer Operations Executive in Covent Garden. This hybrid role requires 3 days in the office and 2 days from home, with weekend work approximately 2 days per month.

You will resolve customer queries, build product knowledge, and collaborate with the tech support team, while meeting KPIs and maintaining high service standards. The position starts ASAP for a 3+ month duration, with a pay rate of £14.85 per hour.