Hybrid Customer Service Administrator | Data & Records

Search Consultancy; Glasgow; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid working after training

Job summary

Search Consultancy in Glasgow is hiring a Customer Service Administrator for a predominantly administrative role with some customer contact. You will process requests, review documentation, and support operational processes in a busy environment.

After a comprehensive training programme, hybrid working will be available, with 2 days in the office and 3 days at home. The role offers £16.00 per hour for a 12-month temporary contract and requires attention to detail, strong communication, and the

Qualifications

• Previous administration, customer service or contact centre experience.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Good organisational and time management skills.
• Confidence using multiple systems and managing a varied workload.
• Proactive and positive approach to work.

Responsibilities

• Processing customer requests and updating records accurately.
• Reviewing documentation to ensure requirements are met.
• Managing work queues, customer requests and shared inboxes.
• Communicating with customers for information or updates.
• Owning queries from receipt to resolution.
• Supporting an excellent customer experience across the journey.
• Maintaining data accuracy and handling sensitive information.
• Following policies, procedures and compliance.

Skills

Admin experience

Attention to detail

Communication skills

Time management

Proactive mindset

Tools

Multiple systems

Job description

Search Consultancy in Glasgow is hiring a Customer Service Administrator for a predominantly administrative role with some customer contact. You will process requests, review documentation, and support operational processes in a busy environment.

After a comprehensive training programme, hybrid working will be available, with 2 days in the office and 3 days at home. The role offers £16.00 per hour for a 12-month temporary contract and requires attention to detail, strong communication, and the