Customer Service & Admin Specialist - Immediate Start

Confidential; Middleton; Vor Ort; GBP 17.000 - 19.000; Vollzeit

Benefits dieser Stelle

Immediate interviews

Contract extension potential

Friendly working environment

No weekends

Zusammenfassung

Confidential in Middleton is seeking a Customer Service Administrator to join a busy customer experience team. Initially a 3-month temporary contract with potential for extension or permanent opportunities, you will handle customer enquiries and support administrative processes to ensure excellent service throughout the customer journey.

You'll work Monday to Friday, 9:00am–5:30pm, with a pay rate of £12.76 per hour.

Qualifikationen

• Experience in customer service or administration.
• Strong communication skills, both written and verbal.
• Proficient with Microsoft Office and IT systems.
• Ability to work in a fast-paced environment.

Aufgaben

• Providing excellent customer service via inbound and outbound communication channels.
• Managing customer enquiries and administrative requests efficiently and professionally.
• Supporting the wider team with day-to-day administrative duties.
• Working towards individual and team KPI targets.
• Ensuring customer issues are resolved accurately and within agreed timescales.
• Prioritising workloads to maintain service levels and team efficiency.
• Handling customer complaints and escalating issues where appropriate.
• Maintaining accurate records and updating internal systems.
• Identifying trends and recurring customer issues to support continuous improvement.
• Collaborating with colleagues across the department to deliver a positive customer experience.
• Driving a "right first time" approach to minimise repeat customer contact.

Kenntnisse

Customer service

Administration

Microsoft Office

Time management

Communication

Jobbeschreibung

Confidential in Middleton is seeking a Customer Service Administrator to join a busy customer experience team. Initially a 3-month temporary contract with potential for extension or permanent opportunities, you will handle customer enquiries and support administrative processes to ensure excellent service throughout the customer journey.

You'll work Monday to Friday, 9:00am–5:30pm, with a pay rate of £12.76 per hour.