Logistics Customer Service & Admin Specialist (Mon–Fri)

Confidential; Banbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual bonus up to £1,000

Full training

Development and progression

Modern open plan office

Job summary

Confidential in Banbury is seeking a Customer Service Administrator to join a busy logistics team on site. The role is full time and permanent, with a salary up to circa £27,800 plus a £1,000 annual bonus, and is focused on telephone and email enquiries, deliveries, and key accounts administration.

You will handle bookings with the transport team, answer customer queries, process orders, and maintain accurate records.

Qualifications

• Confident customer service skills.
• Experience in a fast-paced environment.
• Methodical approach to busy workloads.
• Administration experience in an office.
• Strong IT skills including MS Office.
• Excellent communication skills.
• Organised and able to multitask.
• High levels of accuracy and attention to detail.
• Adaptable in a changing environment.

Responsibilities

• Booking in deliveries, working with the transport team.
• Answering queries for customers and key accounts, solving issues.
• Taking calls from customers and field based team.
• Responding to emails.
• Tracking all deliveries ensuring all paperwork is saved.
• Processing all orders accurately.
• Managing a portfolio of accounts.
• Other general administration.

Skills

Customer service

Fast-paced environment

Organisation / multitasking

Administration experience

MS Office

Excellent communication

Attention to detail

Adaptable

Job description

Confidential in Banbury is seeking a Customer Service Administrator to join a busy logistics team on site. The role is full time and permanent, with a salary up to circa £27,800 plus a £1,000 annual bonus, and is focused on telephone and email enquiries, deliveries, and key accounts administration.

You will handle bookings with the transport team, answer customer queries, process orders, and maintain accurate records.