Junior Administrative Assistant – £23,000 – £26,500 DOE

5G Communications; High Wycombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

5G Communications is currently seeking a Junior Administrative Assistant to join our Head Office team in High Wycombe. This full-time role entails a variety of administrative tasks, customer support, and operational duties, ideal for an organised and motivated individual.

Responsibilities include handling calls, processing customer orders, and supporting internal communications. The candidate should possess strong communication skills and basic IT proficiency, while previous office experience is beneficial but not essential. Full training will be provided.

Qualifications

• Strong communication and interpersonal skills are necessary.
• Attention to detail and accuracy are essential.
• Organised and able to prioritise workloads effectively.

Responsibilities

• Handle incoming calls and direct enquiries.
• Respond to customer enquiries via phone and email.
• Process new customer orders and maintain records.

Skills

Strong communication skills

Attention to detail

Organisational skills

Teamwork

Proficiency in Microsoft Outlook, Word, and Excel

Education

A-C grade GCSEs in English and Maths

Basic IT proficiency

Job description

Junior Administrative Assistant

Hours of Work: Full-Time – 40 Hours over five days

Salary: Depending on experience

Established since 1998, the group is a well‑known supplier of B2B telecommunications, providing technology solutions throughout the UK with a turnover exceeding £23m.

We are currently recruiting for a Junior Administrative Assistant to join our busy Head Office team in High Wycombe. This is an excellent opportunity for someone looking to begin or further develop their career within a fast‑paced business environment.

The role offers a varied mix of administration, customer support, and operational tasks, making it ideal for someone organised, motivated, and eager to learn.

Job / Role Specification

• Handling incoming calls professionally and directing enquiries to the appropriate team members.
• Responding to customer enquiries via telephone and email in a professional and timely manner.
• Processing new customer orders and supporting amendments to existing services.
• Updating internal systems and maintaining accurate customer and order records.
• Assisting with data entry, documentation, and general administrative tasks.
• Supporting colleagues across multiple departments with day‑to‑day operational activities.
• Monitoring shared inboxes and ensuring enquiries are directed appropriately.
• Helping to coordinate customer requests and internal communications.
• Maintaining organised electronic filing systems and company records.
• Providing a high standard of customer service and administrative support at all times.

Person Specification

• Strong communication and interpersonal skills.
• Good attention to detail and accuracy.
• Organised, reliable, and able to prioritise workloads.
• Positive attitude with a willingness to learn.
• Comfortable using Microsoft Outlook, Word, and Excel.
• Ability to work effectively within a team environment.
• Professional and confident telephone manner.
• Ability to maintain confidentiality and handle information responsibly.

Education & Qualifications

• A-C grade GCSEs (or equivalent) in English and Maths (essential).
• Basic IT proficiency, including Microsoft Office applications.
• Previous office or customer service experience beneficial but not essential.
• Full training will be provided.