Customer Service & Account Executive

YourRecruit; Redhill; On-site; GBP 22,000 - 26,000; Full time

Job summary

A welcoming company in Redhill is seeking a Customer Service & Account Executive to provide outstanding customer support and manage client accounts. In this role, you will be the first point of contact, facilitating excellent service and account management. Ideal candidates will have strong customer service skills and experience in account management. This position offers a stable and friendly work environment with opportunities for relationship building and account growth.

Qualifications

• Experience in customer engagement or account management.
• Confidence in recommending complementary products.
• Proactive attitude with the ability to work independently.

Responsibilities

• Be the first point of contact for customers.
• Manage enquiries with patience and professionalism.
• Proactively contact accounts with updates on offers.

Skills

Strong customer service skills

Telephone skills

Organisational skills

Relationship-building

Calm, reassuring manner

Job description

Customer Service & Account Executive

Friendly, Established Team | £26,000 (pro rata) + Bonus | Mon–Fri (early finish Fridays!)

Are you someone who loves getting to know your customers, takes pride in offering outstanding service, and enjoys being part of a supportive, close-knit team? If so, this role could be a perfect fit.

We’re recruiting on behalf of a long-standing, welcoming business where relationships matter, quality of service is everything, and the team genuinely enjoys working together. This role blends customer service, proactive client contact and account management, ideal for someone who prefers a stable, friendly environment where you can truly get to know your clients.

Hours :

Monday–Thursday : 9:00am – 5:30pm (½ hour lunch)

Friday : 9:00am – 1:00pm (no lunch start your weekend early!)

The Role

You will be the first point of contact for customers, ensuring they receive a warm, efficient and knowledgeable service. Alongside handling day-to-day queries, you’ll look after your own portfolio of key accounts, some steady and routine, others requiring more regular, relationship‑led contact.

Your day will include

• Managing enquiries with patience, empathy and professionalism
• Processing orders accurately and efficiently
• Building strong rapport with customers and guiding them through product options
• Proactively contacting your accounts with updates on offers, promotions and new ranges (no cold calling)
• Growing sales within your portfolio through genuine relationship‑building
• Completing admin tasks such as processing email orders and maintaining accurate records
• Working closely with a small, supportive team while managing your own workload confidently

About You

We’re looking for someone who would genuinely enjoy being part of a warm, steady, collaborative team. You’ll need :

• Strong customer service and telephone skills with a calm, reassuring manner
• Experience in customer engagement, account management or a similar role
• Confidence in recommending complementary products and spotting opportunities
• Strong organisational skills, comfortable managing diaries, follow-ups and account information
• A proactive, team‑focused attitude and the ability to work independently

If you’re motivated, personable and enjoy building long‑term client relationships, we’d love to hear from you.

For your information

• Interested? Please send your CV in as a Word format only
• Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
• Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts, it is not possible to respond to every application. Therefore, only short‑listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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