Customer Service

Adecco; Southend-on-Sea; On-site; GBP 10,000 - 40,000; Part time

Job summary

An employment agency in the UK seeks a Customer Experience Associate who excels at managing customer inquiries and ensuring data accuracy. The ideal candidate will be detail-oriented, proficient in Microsoft 365, and capable of delivering excellent service under pressure. This full-time position includes working hours from 8:00 to 16:00, Monday to Friday, with a pay rate of £12.30 per hour. Employees enjoy benefits such as free parking and team activities.

Benefits

Weekly pay

Free car parking

Team socials and activities

Qualifications

• Strong accuracy in data entry and record-keeping.
• Commitment to GDPR compliance and confidentiality.
• Organised and dependable.

Responsibilities

• Respond to customer inquiries across multiple channels professionally.
• Maintain accurate customer records in line with GDPR.
• Check orders and resolve issues promptly.
• Tailor product recommendations based on customer needs.
• Diagnose and de-escalate complaints effectively.

Skills

Detail-oriented mindset

Computer literacy

Excellent written and verbal communication

Ability to work under time pressure

Proactive team player

Tools

Microsoft 365 (Excel, Outlook/Teams)

CRM systems

Job description

Customer Experience Associate

We’re seeking a detail‑oriented, computer‑literate customer champion who loves solving problems, understands the importance of data accuracy, and responds promptly with empathy and clarity. If you thrive in a fast‑paced environment and enjoy guiding customers to the right product or resolution, we'd love to hear from you.

Responsibilities

• Prioritise & respond to customer inquiries across email, chat, instant messaging, and phone with timely, professional, and personable communication.
• Own the customer record: maintain clean, accurate data while safeguarding confidentiality in line with GDPR requirements.
• Check orders & investigate issues: verify order details, track progress, and keep customers informed.
• Recommend products: tailor suggestions to customer needs, adding value and building loyalty.
• Resolve complaints: diagnose, de‑escalate, and deliver outcomes that exceed expectations while following company policies.

Qualifications

• Detail‑oriented mindset with strong accuracy in data entry and record‑keeping.
• Computer‑literate, confident with Microsoft 365 (especially Excel, Outlook/Teams, and CRM systems).
• Excellent written & verbal communication – clear, friendly, and customer‑centric.
• Service excellence under time pressure: prioritise well and respond quickly.
• Understanding of GDPR and commitment to confidentiality and compliance.
• Team player who is proactive, organised, and dependable.

Hours & Benefits

8:00‑16:00 Monday‑Friday, plus every other Saturday (working from home); £12.30 per hour; weekly pay; free car parking; team socials and activities; casual dress.

Why work for Adecco?

Candidate of the month incentives – boost rewards, discount vouchers, and points to spend!

Support programmes – eye care vouchers and competitive pension scheme.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Candidate Privacy Statement

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Information

• Job Title: Customer Experience Associate
• Company: Adecco
• Location: On‑site (Outskirts of Chelmsford) – drivers licence and access to own vehicle essential to reach remote location.
• Salary: £12.30 per hour
• Posted: Dec 22nd 2025
• Closes: Jan 22nd 2026
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time