Customer Service

ABM; Oxford; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Training and development opportunities

Growth within the business

Job summary

ABM in Oxford is seeking a friendly Customer Service Representative to be the first point of contact for customers, assisting with enquiries, resolving issues, and ensuring a positive customer experience.

You will respond to queries by phone, email, and in person, resolve complaints professionally, and process requests while maintaining accurate records. Training and development opportunities are provided to help you grow within the business.

Qualifications

• Excellent communication and interpersonal abilities are essential.
• Strong organisational and problem-solving capabilities are required.
• A positive, professional, and customer-focused attitude is expected.
• Good IT skills, including Microsoft Office, are beneficial.
• Previous customer service experience is desirable but not essential.

Responsibilities

• Respond to customer enquiries by phone, email, and in person.

Skills

Communication

Interpersonal skills

Organisational skills

Problem-solving

Customer focus

Tools

Microsoft Office

Job description

Job Title: Customer Service

Hours: Full-Time
Salary: £15.00 per Hours – 42 hours a week – 4on 4off shift pattern.

About the Role

We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, assisting with enquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer enquiries by phone, email, and in person.
• Resolve customer issues and complaints in a professional manner.
• Process customer requests and maintain accurate records.
• Provide information on products and services.
• Work closely with colleagues to deliver excellent customer service.

What We're Looking For

• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Positive, professional, and customer-focused attitude.
• Good IT skills, including Microsoft Office.
• Previous customer service experience is desirable but not essential.

What We Offer

• Supportive and friendly working environment.
• Training and development opportunities.
• Opportunity to grow within the business.