Customer Service

ABM UK; Oxford; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Training opportunities

Career growth

Supportive environment

Job summary

ABM UK in Oxford is seeking a friendly Customer Service Representative to be the first point of contact for customers, assisting with enquiries, resolving issues, and ensuring a positive experience across phone, email, and in person.

The role is full-time with a 4-on 4-off shift pattern, paying £15.00 per hour for a 42-hour week. We offer training, development opportunities, and a clear path to grow within the business.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Positive, professional, and customer-focused attitude.
• Good IT skills, including Microsoft Office.

Responsibilities

• Respond to customer enquiries by phone, email, and in person.
• Resolve customer issues and complaints in a professional manner.
• Process customer requests and maintain accurate records.
• Provide information on products and services.
• Work closely with colleagues to deliver excellent customer service.

Skills

Communication

Interpersonal skills

Organisational skills

Problem-solving

Customer-focused

Tools

Microsoft Office

Job description

Job Title: Customer Service

Hours: Full-Time
Salary: £15.00 per Hours – 42 hours a week – 4on 4off shift pattern.

About the Role

We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, assisting with enquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer enquiries by phone, email, and in person.
• Resolve customer issues and complaints in a professional manner.
• Process customer requests and maintain accurate records.
• Provide information on products and services.
• Work closely with colleagues to deliver excellent customer service.

What We're Looking For

• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Positive, professional, and customer-focused attitude.
• Good IT skills, including Microsoft Office.
• Previous customer service experience is desirable but not essential.

What We Offer

• Supportive and friendly working environment.
• Training and development opportunities.
• Opportunity to grow within the business.