Customer Service Representative

MPJ Recruitment Ltd; Aberford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full training

Career progression

Holiday entitlement

Job summary

MPJ Recruitment Ltd is seeking a Customer Service Representative to join our busy Operations Team in the United Kingdom. You will be the main contact for customers, handling account queries, appointments, technical questions and complaints with ownership from start to finish.

The role involves phone, email and web chat support, resolving issues efficiently, and helping customers get the most from digital self-service options.

Qualifications

• Experience delivering great customer service and solutions.

Responsibilities

• Support customers via phone, email and web chat.
• Take ownership of enquiries and deliver first-time resolutions.
• Handle customer queries and complaints professionally.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Encourage use of digital self-service options.
• Aim to meet and exceed team KPIs.

Skills

Customer service

Job description

Customer Service Representative

Up to £30k DOE | Full Time

Are you passionate about delivering great customer service and finding solutions? We're looking for a Customer Service Representative to join our busy and supportive Operations Team.

You'll be a key point of contact for customers, handling everything from account queries and appointments to technical questions and complaints. Most importantly, you'll take ownership of each enquiry and see it through from start to finish.

What you'll be doing

• Supporting customers via phone, email and web chat
• Taking ownership of enquiries and delivering first-time resolutionsHandling customer queries and complaints professionally
• Working with internal teams to resolve issues quickly and effectively
• Helping customers get the most from digital self-service options
• Working towards and exceeding team KPIs
• Sharing ideas to improve our services and customer experience

What we're looking for

We're looking for someone who is confident, organised and genuinely passionate about customer service. You'll thrive in a fast-paced environment, enjoy solving problems and work well as part of a collaborative team.

What's in it for you?

• Up to £30k DOE
• 25 days holiday plus bank holidays
• Full training and ongoing development
• Career progression opportunities
• Supportive team environment

If you're looking for a role where you can make a real difference, develop your skills and be part of a great team, we'd love to hear from you.