Customer Service Representative

JOBSTODAY.WORLD; United Kingdom; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Private medical insurance or benefits

Job summary

JOBSTODAY.WORLD is seeking a Customer Service Representative for an on-site role in the United Kingdom. You will handle enquiries by phone, email, live chat or in person and deliver accurate information on products, orders and policies.

Preferred but not essential is previous customer service experience; training will be provided. You must be able to work on-site and have the right to work in the United Kingdom.

Qualifications

• Basic English communication and customer service mindset.
• Willingness to learn CRM and support processes.
• Strong listening and problem-solving abilities.

Responsibilities

• Respond to customer enquiries by phone, email, live chat or in person
• Provide accurate information about products, services, orders and company policies
• Resolve customer concerns professionally and elevate complex cases when required
• Process orders, payments, returns, account updates or service requests
• Maintain accurate customer records using CRM or internal systems
• Coordinate with other departments to resolve customer issues
• Meet customer service, quality and response-time standards
• Support general administrative and data-entry activities

Skills

English proficiency

Customer-focused

Communication skills

Team player

Tools

CRM systems

Job description

For our client, a leading company in UK, we are looking for Customer Service Representative

Location: Onsite - United Kingdom (multiple locations)

About the Role

For one of our clients, we are hiring a professional and customer-focused Customer Service Representative for an on-site position in the United Kingdom.

You will support customers through phone, email, live chat or in-person communication, resolve queries efficiently and maintain a positive customer experience.

Previous customer service experience is preferred but not essential, as training may be provided.

Your Responsibilities:

• Respond to customer enquiries by phone, email, live chat or in person
• Provide accurate information about products, services, orders and company policies
• Resolve customer concerns professionally and elevate complex cases when required
• Process orders, payments, returns, account updates or service requests
• Maintain accurate customer records using CRM or internal systems
• Coordinate with other departments to resolve customer issues
• Meet customer service, quality and response-time standards
• Support general administrative and data-entry activities

Your Profile:

• Strong verbal and written English communication skills
• Customer-focused, professional and service-oriented approach
• Good listening, problem-solving and organisational skills
• Comfortable working independently and as part of a team
• Basic computer and data-entry skills
• Ability to learn CRM and customer-support systems
• Previous experience in customer service, retail, hospitality, contact centres or administration is an advantage
• Available to work on-site in the advertised location
• Right to work in the United Kingdom

What Our Client Offers:

• Competitive salary and performance incentives
• Structured onboarding and on-the-job training
• Career development and promotion opportunities
• Supportive and modern workplace
• Annual leave
• Employee referral program
• Private medical insurance or additional benefits, depending on the client