Customer Service Assistant

Prince Personnel; Telford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Prince Personnel is seeking a friendly Customer Service Assistant to join a busy team in the United Kingdom. You will manage enquiries across multiple channels, provide product information, and resolve issues with a focus on delivering a positive customer experience.

The role requires excellent communication, attention to detail, and a proactive, team-oriented approach in a fast-paced environment. You’ll work Monday–Friday, with standard daytime hours, contributing to a growing business that

Qualifications

• Previous customer service experience in fast-paced environments.
• Excellent written and verbal communication skills.
• Strong attention to detail and administrative accuracy.
• Positive, professional, customer-focused approach.

Responsibilities

• Respond to customer enquiries across email, telephone, web chat, social media, and CRM.
• Provide accurate product information and assist with product availability queries.
• Resolve customer concerns in a professional and timely manner.
• Record customer interactions accurately in the CRM.
• Collaborate with colleagues to resolve more complex enquiries.
• Deliver a personalised service tailored to individual needs.
• Ensure all communications are clear, professional and aligned with company standards.
• Meet response time targets while maintaining high customer care.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Job description

Monday-to-Friday 8am – 4pm or 9am – 5pm

We are looking for a friendly, customer-focused Customer Service Assistant to join a busy and growing team. This is an excellent opportunity for someone with strong communication skills who enjoys helping people, solving problems, and delivering a positive customer experience. We are looking for someone who can bring a blend of professionalism, fun and character to this role, where you will enjoy liaising with customers and make it a pleasant experience interacting with you.

As a key point of contact for customers, you will manage enquiries across multiple channels, provide support and product information, and ensure every interaction is handled professionally and efficiently.

Responsibilities and duties will include, but not limited to:

• Respond to customer enquiries via email, telephone, web chat, social media, and CRM systems.
• Provide accurate product information and assist customers with product selection and availability queries.
• Resolve customer concerns and complaints in a professional and timely manner.
• Accurately record customer interactions and updates within the CRM system.
• Work closely with colleagues to resolve more complex enquiries.
• Deliver a personalised service tailored to individual customer needs.
• Ensure all customer communications are clear, professional, and aligned with company standards.
• Meet response time targets while maintaining a high standard of customer care.

Skills and Experience

We're looking for someone who can demonstrate:

• Previous customer service experience, ideally within a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and administrative accuracy.
• A positive, professional, and customer-focused approach.
• Good organisational and time management skills.
• The ability to multitask and prioritise effectively.
• Strong problem-solving skills and a proactive attitude.
• A collaborative approach and the ability to work well within a team.

What You'll Gain

• A supportive and friendly working environment.
• Ongoing training and development opportunities.
• The chance to be part of a growing business where customer experience is a top priority.
• A varied role with opportunities to develop your skills and career.

If you are passionate about delivering outstanding customer service and enjoy helping customers find solutions, we'd love to hear from you.

The application process

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.