Customer Service Representative

Leeds Events; Leeds; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training and ongoing development

Opportunities for progression

Employee assistance programme

Job summary

A growing support team in the UK is seeking a Customer Service Representative to manage customer inquiries via phone, email, and live chat. The ideal candidate is friendly, motivated, and eager to learn, with strong communication skills. Full training is provided, making this role suitable for those without previous experience. The company offers a supportive workplace culture, opportunities for career progression, and comprehensive employee assistance programs. Join us to enhance customer experiences and grow within the team.

Qualifications

• Strong communication and active listening skills are essential.
• Ability to maintain a calm and supportive approach towards customers.
• Basic IT skills necessary for working with MS Office and CRM systems.

Responsibilities

• Respond to customer enquiries via phone, email and online chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain detailed and clear customer records.
• Work closely with internal teams to support customer needs.
• Ensure a positive customer experience with every interaction.

Skills

Strong communication skills

Active listening skills

Problem-solving mindset

Basic IT proficiency

Attention to detail

Job description

We’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.

You will handle customer enquiries across phone, email and live chat, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.

Key Responsibilities

• Respond to customer enquiries via phone, email and online chat
• Provide accurate information and resolve issues in a timely manner
• Maintain detailed and clear customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

About You

• Strong communication and active listening skills
• A calm, supportive and patient approach
• Comfortable working in a fast-paced environment
• Basic IT proficiency (MS Office, email, CRM systems)
• Problem-solving mindset and attention to detail
• Team-oriented and eager to learn
• (No specific qualifications required; all applicants welcome.)

What We Offer

• Comprehensive training and ongoing development
• Opportunities for progression into senior support or team lead roles
• Employee assistance programme and wellbeing support
• Inclusive and supportive workplace culture

How to Apply

Submit your CV via LinkedIn Easy Apply if you feel you would be a great addition to the team.