Customer Service

TSB Bank plc.; Hasland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK bank is looking for a Money Confidence Expert in Hasland to assist personal and business customers in improving their banking confidence. This role involves face-to-face interactions, telephone, and video banking to build strong customer relationships. You will respond to enquiries, educate customers on products, and provide exceptional support. The position offers a base salary of £24,000 plus attractive benefits including a pension scheme and holidays.

Benefits

Flexible benefits (cash/dental plan/cycle to work)

Variable Pay Award based on performance

Company pension contribution (up to 13%)

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Ability to help answer questions and sort out problems.
• Flair for understanding what customers need.
• Strong team player with a collaborative approach.

Responsibilities

• Help customers build confidence in using various banking methods.
• Respond to customer enquiries and address their needs.
• Educate customers about products and services.

Skills

Customer needs understanding

Problem-solving

Team collaboration

Digital proficiency

Job description

As a Money Confidence Expert, you'll help personal and business customers build confidence in using the different ways they can bank with TSB. You'll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you'll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App. Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
• We'll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare