Customer Service

Blue Arrow; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Dundee is looking for a skilled Relay UK Typist who can type over 50 words per minute with 98% accuracy. In this essential role, you will enable communication for deaf and hard-of-hearing individuals in critical situations. Responsibilities include real-time transcription of spoken words and supporting various communication services. The position offers competitive pay, full training, and career advancement opportunities, with a commitment to inclusivity and support for all applicants.

Benefits

Competitive pay

Full paid training

Access to training portal

Pension scheme

28 days paid holiday

Qualifications

• Must type 50+ words per minute with 98% accuracy.
• Ability to communicate calmly under pressure.
• Skill in critical thinking and adherence to processes.

Responsibilities

• Convert spoken words into text in real time.
• Support essential communication channels.
• Ensure accessibility and safety for users.

Skills

Typing speed: 50+ WPM

98% accuracy

Clear communication skills

Composure in challenging situations

Critical thinking

Job description

Overview

Relay UK Typist – Location: Dundee, Scotland

Pay: £13.42 - £31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Date: 16/03/2026

Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)

Training: Full-time for 4 weeks (100% attendance required) - this covers the period between 16/03/2026 to 10/04/2026 where no holidays can be taken.

Do you type 50+ words per minute with 98% accuracy?

Your typing skills can make a real difference. This is a Relay Typist role, where speed and precision are essential to help people communicate in critical situations.

Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You\'ll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.

What You\'ll Do

• Act as a Relay Typist, converting spoken words into text in real time with exceptional accuracy.
• Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries ((phone number removed)), and other essential communication channels.
• Communicate calmly and empathetically under pressure.
• Your ability to type fast and accurately ensures accessibility and safety for thousands of people.

What We\'re Looking For

• Typing speed: 50+ WPM with 98% accuracy (tested during application)
• Clear, empathetic communication skills
• Ability to stay composed in emotionally challenging situations
• Critical thinking and process adherence

Shift Patterns

• Option 1: 4 weeks of shifts between 08:00-19:00
• Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
• Rest days will vary over the weeks with some rest days falling on both weekdays & weekends.

Rewards & Benefits

• Competitive pay + overtime opportunities
• Full paid training & career progression
• Access to Blue Arrow training portal
• Pension scheme & 28 days paid holiday

Application Process

• Audio Typing Screening (50 WPM @ 98% accuracy) and Teams Interview
• Client Interview & Typing Assessment
• Pre-employment checks (DBS & references)

Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most.

We are proud to be an inclusive employer. Applications from all backgrounds are welcome.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people