Customer Sales & Service Advisor

Paxton Personnel Ltd; Elgin; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent heating and engineering firm in Elgin is seeking a confident and friendly candidate for an administrative role. Responsibilities include answering customer queries, scheduling maintenance, and creating invoices. Successful candidates will demonstrate strong time-management, attention to detail, and communication skills. This position starts temporarily at £12.21 per hour but may lead to a permanent role with a higher salary based on experience.

Qualifications

• Excellent time‑management skills to juggle tasks effectively.
• Strong attention to detail and problem-solving skills.
• Solid computer skills, especially with MS Office.
• Confident written and verbal communication with a good telephone manner.
• Experience in an engineering environment is a bonus.

Responsibilities

• Answer customer phone enquiries promptly and professionally.
• Schedule maintenance visits and keep records accurately.
• Assess engineer availability and book non-routine jobs.
• Monitor open jobs to ensure timely completion.
• Create invoices and handle general administrative tasks.

Skills

Time-management

Attention to detail

Problem-solving

Communication skills

Computer skills (MS Office)

Job description

We’re on the lookout for a confident, friendly and adaptable star to join our Heating & Engineering team.If you’ve got an enthusiastic attitude, can keep calm under pressure, and genuinely care about doing what’s right for our customers and our business, we’d love to meet you. A willingness to learn is essential—and bonus points if you can do it with a smile.

What you’ll be doing (a.k.a. keeping us running like a well‑oiled boiler):

• Answering customer phone enquiries promptly and professionally (no need to juggle flaming torches… just calls).
• Scheduling routine maintenance visits and recording them accurately in our diary system.
• Assessing engineer availability and booking in non‑routine jobs—breakdowns, emergencies, and everything in between.
• Keeping maintenance records up to date with accurate information.
• Monitoring open jobs to ensure nothing lingers longer than it should.
• Liaising with our engineers (don’t worry—they’re friendly too).
• Raising purchase orders for parts and booking deliveries into stock.
• Creating invoices.
• Handling general administrative tasks as needed to keep the office ticking.

What we’re looking for:

• Excellent time‑management skills—you can juggle tasks without dropping the ball (or your cup of tea).
• Strong attention to detail and problem‑solving skills.
• Solid computer skills, including experience with MS Office.
• Confident written and verbal communication skills, with a great telephone manner.
• Experience in an engineering environment is a bonus (but not a deal‑breaker).

What you can expect:

You’ll start on a temporary basis for the first 3 months, and if everything goes well—and we’re sure it will—the role will become permanent.

Salary starting at £12.21 per hour however rate is dependant on experience and a higher starting rate would be offered to reflect this.

Ready to Apply?

If this sounds like the kind of role where you’d thrive—and you’re keen to join a hardworking, supportive team—we’d love to hear from you. Send us your CV and let’s find out if we’re the perfect fit. (We promise the boilers aren’t the only thing that’s warm around here!)