Customer Risk Analyst

Thames Water Utilities Limited; England; Hybrid; GBP 35,000; Full time

Job summary

A leading water utility company in the UK is seeking a Customer Risk Analyst to enhance operational efficiency while safeguarding customer service. This role involves assessing risks and developing strategies for a compliant water supply network. Candidates should possess an analytical mindset and attention to detail, ideally with a background in STEM. This role offers hybrid working arrangements, a salary of up to £35,000, and 26 days of annual leave, increasing with service.

Benefits

Generous pension scheme

Cycle to work schemes

Annual health MOTs

Access to wellbeing programs

Qualifications

• Experience within the water industry is advantageous.
• Ability to work under pressure is essential.
• Exposure to hydraulic modelling is helpful.

Responsibilities

• Build risk assessment strategies for operational challenges.
• Ensure safe execution of maintenance and capital works.
• Develop plans to minimize customer supply interruptions.

Skills

Analytical mindset

Attention to detail

Interest in operational risk

Education

Relevant STEM discipline

Tools

GIS

SCADA

SAP

Salesforce

Microsoft Office 365

Job description

Job title Customer Risk Analyst Ref 44323 Division Asset Operations & Capital Delivery Location Hybrid - Kemble Court - RG2 6AD Contract type Permanent Full/Part-time Full-time Salary This role will be paid up to £35,000 per annum depending on skills and experience Job grade A Closing date 25/02/2026

This is an operational and analytical role focused on protecting customers and the Clean Water System by assessing risk, improving ways of working, and helping minimise supply interruptions. You will work closely with operational teams to ensure all planned activity on the network is delivered safely, compliantly, and with the customer experience in mind.

What you’ll be doing as a Customer Risk Analyst

• Building and drafting risk assessment strategies to resolve operational challenges across the Clean Water System
• Ensuring all planned leakage, maintenance, and capital works are assessed and carried out safely and responsibly
• Using data from corporate systems to assess complex problems and develop practical, risk based solutions
• Completing system risk assessments in a timely manner to support operational delivery
• Developing plans that minimise customer supply interruptions and support regulatory targets
• Supporting Water Quality compliance at all times and providing specialist advice on clean water system risks

Base location: Kemble Court – hybrid with a minimum of 3 days in the office

Working hours: 36 hours per week, 8 am to 4pm or 9am to 5 pm Monday to Friday

What you should bring to the role

• Experience within the water industry or education in a relevant STEM discipline would be advantages
• An analytical mindset with strong attention to detail and the ability to work under pressure
• An interest in systems, data, and operational risk within a regulated environment
• Exposure to tools such as hydraulic modelling, SCADA, GIS, SAP, Salesforce, or Microsoft Office 365 is helpful but not essential as full training will be provided

What’s in it for you

This is a key role at a time when the water industry is facing significant customer service and environmental challenges. You will join a collaborative and supportive team where your work directly helps protect customers and improve service delivery.

• This role will be paid up to £35,000 per annum depending on skills and experience
• Annual leave 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.