Customer Renewals Specialist – Retention & Growth

Ipsum; West Yorkshire; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave plus bank hols

Group Personal Pension Plan

Career development & progression

24/7 virtual GP and mental health &amp

Cycle to Work scheme

Discount club

Life assurance cover

Enhanced Maternity Pay

Long service recognition

Local social committees

Regular social events

Paid volunteering opportunities

Job summary

Ipsum in Wakefield is seeking a proactive Customer Renewals Advisor for a 12-month FTC. You will manage end-to-end contract renewals, build strong customer relationships, and drive retention across our private networks division.

This customer-facing role requires excellent communication, a positive attitude, and the ability to discuss services by phone and online. The position offers a 40-hour week, Monday to Friday, with 24 days annual leave plus bank holidays, pension, and progression

Qualifications

• Experience in a customer service, sales, or account management role within Utilities/Power/Construction.
• Strong communication and negotiation skills with a customer-focused approach.
• Proven ability to manage renewals, build relationships and drive retention.

Responsibilities

• Manage the end-to-end contract renewal process and issue renewal documentation.
• Proactively engage with customers to secure renewals and follow up on outstanding actions.
• Build and maintain strong customer relationships to support retention and growth.
• Present renewal options via phone and online meetings.
• Handle queries and concerns professionally and coordinate with internal teams.

Skills

Customer service

Relationship-building

Negotiation skills

Communication

Tools

CRM systems

Sales tracking tools

Job description

Ipsum in Wakefield is seeking a proactive Customer Renewals Advisor for a 12-month FTC. You will manage end-to-end contract renewals, build strong customer relationships, and drive retention across our private networks division.

This customer-facing role requires excellent communication, a positive attitude, and the ability to discuss services by phone and online. The position offers a 40-hour week, Monday to Friday, with 24 days annual leave plus bank holidays, pension, and progression