Contract Renewals Specialist (12-Month FTC)

Confidential; Ossett; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

24 days annual leave

Bank holidays

Group Personal Pension Plan

Career development & progression

Volunteering opportunities

Job summary

Confidential is hiring a Customer Renewals Advisor in Wakefield to manage end-to-end renewal processes, engage with customers to secure renewals, and maintain strong relationships for retention and growth. The role requires clear communication, a customer-focused approach, and collaboration with internal teams to ensure smooth renewals.

The position is a 12-month fixed-term contract with standard hours, offering career development opportunities and benefits.

Qualifications

• Experience in a customer service, sales, or account management role within Utilities, Power, or Construction sector.
• Strong communication, relationship-building, and negotiation skills.
• Experience using CRM systems and sales tracking tools.

Responsibilities

• Manage the end-to-end contract renewal process, including issuing renewal documentation.
• Proactively engage with customers to secure renewals and follow up on outstanding actions.
• Build and maintain strong customer relationships to support retention and growth.
• Present services and renewal options through phone and online meetings.
• Handle customer queries, concerns, and complaints professionally and effectively.
• Work closely with internal teams to ensure a smooth and accurate renewal experience.

Skills

Customer service

Sales

Account management

Tools

CRM systems

Sales tracking tools

Job description

Confidential is hiring a Customer Renewals Advisor in Wakefield to manage end-to-end renewal processes, engage with customers to secure renewals, and maintain strong relationships for retention and growth. The role requires clear communication, a customer-focused approach, and collaboration with internal teams to ensure smooth renewals.

The position is a 12-month fixed-term contract with standard hours, offering career development opportunities and benefits.