Renewal & Retention Specialist

Everywhen; Stevenage; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and bonus

Training and development opportunities

Supportive team environment

Career progression opportunities

Job summary

Everywhen is seeking a friendly Retention Advisor to support our insurance customers at renewal, delivering exceptional service and practical solutions.

You will speak with customers about renewals, understand needs, handle policy queries and changes, and build strong relationships while working toward retention and renewal targets in a hybrid role in the United Kingdom.

This is a value-driven role in a supportive team with training and development opportunities to grow within the company.

Qualifications

• Strong communication and customer service skills.
• Confidence in handling conversations and negotiations.
• A positive and proactive approach.
• Insurance experience is desirable but not essential.

Responsibilities

• Speak with customers about their renewals.
• Understand customer needs and provide suitable solutions.
• Handle policy queries and changes.
• Build strong relationships and deliver outstanding service.
• Work towards retention and renewal targets.

Skills

Customer service

Communication

Negotiation

Proactive attitude

Job description

Everywhen is seeking a friendly Retention Advisor to support our insurance customers at renewal, delivering exceptional service and practical solutions.

You will speak with customers about renewals, understand needs, handle policy queries and changes, and build strong relationships while working toward retention and renewal targets in a hybrid role in the United Kingdom.

This is a value-driven role in a supportive team with training and development opportunities to grow within the company.