Customer Retention Advisor - Insurance

hireful; Greater London; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension

Healthcare cash plan

Group life assurance

2 charity volunteering days

Birthday off

Job summary

hireful is seeking an Insurance Renewals Advisor to handle inbound calls, support online sales and help retain customers considering cancellation. The role is 100% remote from the UK, with 37.5 hours per week and a rotating pattern that may include weekend work. Onboarding starts 23 November.

Applicants should have call centre experience; sales or retention in insurance renewals is desirable and you will deliver compliant, customer-focused service under FCA standards.

Qualifications

• Previous call centre experience is essential.
• Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable.

Responsibilities

• Handle inbound calls.
• Support online sales.
• Retain customers considering cancellation and identify opportunities to maximise renewals.
• Deliver outstanding customer service while ensuring FCA regulatory and compliance standards.

Skills

Call center experience

Sales experience

Customer retention

Insurance renewals

Target-driven

Communication skills

Job description

As an Insurance Renewals Advisor, you ll handle inbound calls, support online sales, retain customers considering cancellation and identify opportunities to maximise renewals. You ll deliver outstanding customer service while ensuring every interaction meets FCA regulatory and compliance standards.

What s on Offer?

Salary: £25,700 salary, 24 days annual leave plus your birthday off, Pension, two charity volunteering days, group life assurance and a healthcare cash plan.

Location: 100% work from home / Remote

Working Hours: 37.5 hours per week, Monday Friday, between 8am and 6pm on a rotating shift pattern, with some rota-based weekend work.

PLEASE NOTE: You must be able to start on the 23rd November so that you can be part of a 4-week onboarding / training program.

What We re Looking For

Previous call centre experience is essential. Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable. You ll be a confident communicator, resilient, organised and passionate about delivering excellent customer experiences.