Retention & Growth Specialist – Churn & Recontract

Gigaclear; Shippon; Vor Ort; GBP 26.000 - 40.000; Vollzeit

Benefits dieser Stelle

Pension match

Income protection

Holiday 25 days

Health cash plan

Online training

Long service benefits

Maternity/Paternity

Flexible work

Wellbeing initiatives

Zusammenfassung

Gigaclear is seeking a Customer Advisor for retention and loyalty, focused on churn defence, re‑contracting and value‑led conversations. This office‑based role involves handling inbound and proactive retention discussions, protecting ARPU and customer lifetime value while maintaining compliance and brand standards.

You will work within the Retention & Loyalty POD, supporting structured sales apprenticeship pathways and practical training from an experienced partner.

Qualifikationen

• Graduate or experienced Customer Advisor
• Confident discussing price, competitor offers and save options
• Balance customer needs with commercial value and compliance

Aufgaben

• Churn defence and save conversations with ownership and empathy
• Respond to One Touch Switch risk and save opportunities
• Recontract opportunities to protect ARPU and long‑term value
• Maintain quality standards across save, recontract and customer value conversations
• Share competitor, pricing and risk insights with the Commercial Manager

Kenntnisse

Retention

Loyalty

Sales

Customer conversations

Ausbildung

Graduate

Jobbeschreibung

Gigaclear is seeking a Customer Advisor for retention and loyalty, focused on churn defence, re‑contracting and value‑led conversations. This office‑based role involves handling inbound and proactive retention discussions, protecting ARPU and customer lifetime value while maintaining compliance and brand standards.

You will work within the Retention & Loyalty POD, supporting structured sales apprenticeship pathways and practical training from an experienced partner.