Customer Renewals Advisor

Ipsum; Wakefield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 24 days plus bank hols

Option to buy 5 additional holidays

Group Personal Pension Plan

Career development & qualifications

24/7 virtual GP and mental health

Cycle to Work scheme

Discount club

Life assurance cover

Enhanced Maternity Pay

Long service recognition

Local social committees

Regular social events

Paid volunteering opportunities

Job summary

Ipsum is seeking a proactive Customer Renewals Advisor in Wakefield to manage the end-to-end renewal process and renew contracts on time, while building strong relationships with customers to support retention and growth.

This customer-facing role requires excellent communication and the ability to discuss services by phone and online. You will collaborate with internal teams to ensure a smooth renewal experience and deliver exceptional service.

Qualifications

• Experience in customer service, sales, or account management within the Utilities, Power, or Construction sector.
• Strong communication and negotiation skills.
• Experience using CRM systems and sales tracking tools.
• Self-motivated, organised and able to work independently.

Responsibilities

• Manage the end-to-end contract renewal process, including issuing renewal documentation.
• Proactively engage with customers to secure renewals and follow up on outstanding actions.
• Build and maintain strong customer relationships to support retention and growth.
• Present services and renewal options through phone and online meetings.
• Handle customer queries, concerns, and complaints professionally and effectively.
• Work closely with internal teams to ensure a smooth and accurate renewal experience.

Skills

Communication skills

CRM experience

Negotiation

Customer service

Relationship building

Organised

Independent worker

Tools

CRM software

Job description

Customer Renewals Advisor

Location: Wakefield

Employment type: 12 Months FTC

Working Hours: Monday to Friday, 8.30am to 5pm, 40 hours per week

What’s in it for you…

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job, you’re starting a career with real support behind it.?

• 24days annual leave plus bank holidays
• Option to buy 5 additional holidays.
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and Mental health support & counselling services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more!
• Life assurance cover
• Enhanced Maternity Pay
• Long service recognition
• Active local social committees
• Regular social events
• Paid volunteering opportunities in your community

About the Role

We have a fantastic opportunity for a proactive Customer Renewals Advisorto join our Private Networks Division. You will manage contract renewals, build strong customer relationships, and drive retention across our customer base.

Responsible for preparing renewal documentation, following up with customers, and ensuring contracts are renewed efficiently and on time. This is a customer-facing role requiring excellent communication skills, a positive attitude, and the ability to confidently discuss services and solutions by phone and online.

As a Customer Renewals Advisor you will…

• Manage the end-to-end contract renewal process, including issuing renewal documentation.
• Proactively engage with customers to secure renewals and follow up on outstanding actions.
• Build and maintain strong customer relationships to support retention and growth.
• Present services and renewal options through phone and online meetings.
• Handle customer queries, concerns, and complaints professionally and effectively.
• Work closely with internal teams to ensure a smooth and accurate renewal experience.

About You

• Experience in a customer service, sales, or account management role within the Utilities, Power, or Construction sector.
• Strong communication, relationship-building, and negotiation skills.
• Experience using CRM systems and sales tracking tools.
• Self-motivated, organised, and results-driven.
• Able to work independently while collaborating effectively with colleagues.
• Positive, resilient, and committed to delivering excellent customer service.

Our commitment to Equal Opportunities…

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