Customer Retention Advisor – Insurance

Hireful Ltd; United Kingdom; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension

Healthcare cash plan

24 days annual leave plus birthday off

Job summary

Hireful Ltd is recruiting an Insurance Renewals Advisor to handle inbound calls, support online sales, and maximise renewals while delivering outstanding customer service. The role is fully remote, requiring strong call centre experience and a customer-first approach.

Key requirements include adherence to FCA standards and the ability to work a 37.5-hour week with a rotating Saturday shift. Salary is £25,700 with a comprehensive benefits package and generous annual leave.

Qualifications

• Previous call centre experience is essential.
• Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable.

Responsibilities

• Handle inbound calls and support online sales.
• Retain customers considering cancellation and identify opportunities to maximise renewals.
• Deliver outstanding customer service while ensuring FCA regulatory and compliance standards are met.

Skills

Call centre experience

Sales experience

Customer retention

Insurance renewals

Job description

As an Insurance Renewals Advisor, you’ll handle inbound calls, support online sales, retain customers considering cancellation and identify opportunities to maximise renewals. You’ll deliver outstanding customer service while ensuring every interaction meets FCA regulatory and compliance standards.

What’s on Offer?

Salary: £25,700 salary, 24 days’ annual leave plus your birthday off, Pension, two charity volunteering days, group life assurance and a healthcare cash plan.

Location: 100% work from home / Remote

Working Hours: 37.5 hours per week, Monday–Friday, 4 weekly shift pattern between 8am-6pm plus 1 in every 3 Saturdays 9am-1pm

PLEASE NOTE: You must be able to start on the 23 rd November so that you can be part of a 4-week onboarding / training program.

What We’re Looking For

Previous call centre experience is essential. Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable. You’ll be a confident communicator, resilient, organised and passionate about delivering excellent customer experiences.

Contract type

Full time

Location

100% work from home / Remote

4 weekly shift pattern between 8am-6pm plus 1 in every 3 Saturdays 9am-1pm