Customer Renewals Advisor

Ipsum; West Yorkshire; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave plus bank hols

Group Personal Pension Plan

Career development & progression

24/7 virtual GP and mental health &amp

Cycle to Work scheme

Discount club

Life assurance cover

Enhanced Maternity Pay

Long service recognition

Local social committees

Regular social events

Paid volunteering opportunities

Job summary

Ipsum in Wakefield is seeking a proactive Customer Renewals Advisor for a 12-month FTC. You will manage end-to-end contract renewals, build strong customer relationships, and drive retention across our private networks division.

This customer-facing role requires excellent communication, a positive attitude, and the ability to discuss services by phone and online. The position offers a 40-hour week, Monday to Friday, with 24 days annual leave plus bank holidays, pension, and progression

Qualifications

• Experience in a customer service, sales, or account management role within Utilities/Power/Construction.
• Strong communication and negotiation skills with a customer-focused approach.
• Proven ability to manage renewals, build relationships and drive retention.

Responsibilities

• Manage the end-to-end contract renewal process and issue renewal documentation.
• Proactively engage with customers to secure renewals and follow up on outstanding actions.
• Build and maintain strong customer relationships to support retention and growth.
• Present renewal options via phone and online meetings.
• Handle queries and concerns professionally and coordinate with internal teams.

Skills

Customer service

Relationship-building

Negotiation skills

Communication

Tools

CRM systems

Sales tracking tools

Job description

12 Months FTC

Working Hours: Monday to Friday, 8.30am to 5pm, 40 hours per week

What’s In It For You…

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job, you’re starting a career with real support behind it. 24 days annual leave plus bank holidays

Location: Wakefield

Employment type: 12 Months FTC

Working Hours: Monday to Friday, 8.30am to 5pm, 40 hours per week

What’s In It For You…

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job, you’re starting a career with real support behind it. 24 days annual leave plus bank holidays

Option to buy 5 additional holidays.

Group Personal Pension Plan

Career development & progression with the opportunity to earn professional qualifications

24/7 access to a virtual GP and Mental health support & counselling services

Cycle to Work scheme

Discount club - supermarkets, phone bills, gyms & more!

Life assurance cover

Enhanced Maternity Pay

Long service recognition

Active local social committees

Regular social events

Paid volunteering opportunities in your community

About The Role

We have a fantastic opportunity for a proactive Customer Renewals Advisor to join our Private Networks Division. You will manage contract renewals, build strong customer relationships, and drive retention across our customer base.

Responsible for preparing renewal documentation, following up with customers, and ensuring contracts are renewed efficiently and on time. This is a customer-facing role requiring excellent communication skills, a positive attitude, and the ability to confidently discuss services and solutions by phone and online.

As a Customer Renewals Advisor you will…

• Manage the end-to-end contract renewal process, including issuing renewal documentation.
• Proactively engage with customers to secure renewals and follow up on outstanding actions.
• Build and maintain strong customer relationships to support retention and growth.
• Present services and renewal options through phone and online meetings.
• Handle customer queries, concerns, and complaints professionally and effectively.
• Work closely with internal teams to ensure a smooth and accurate renewal experience.

About You

• Experience in a customer service, sales, or account management role within the Utilities, Power, or Construction sector.
• Strong communication, relationship-building, and negotiation skills.
• Experience using CRM systems and sales tracking tools.
• Self-motivated, organised, and results-driven.
• Able to work independently while collaborating effectively with colleagues.
• Positive, resilient, and committed to delivering excellent customer service.

Our commitment to Equal Opportunities…

We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.