Renewals & Growth Specialist

CO2007 CDW Limited; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

CDW is seeking a proactive Renewal Specialist to manage the renewal of managed service contracts and support account managers with quotes and pricing queries. You will focus on customer retention, inbound communications, and collaboration with suppliers to ensure timely renewals.

In this role you will reconcile billing, generate accurate quotes, and update opportunities and forecasts. A strong eye for detail and commercial acumen will help you thrive in a fast-paced tech environment.

Qualifications

• Previous administration experience in a similar role (desirable).
• Basic sales awareness and experience in a commercial environment.

Responsibilities

• Maintain, manage, and grow spend in targeted renewals.
• Generate quotes and process orders for managed service contracts of varying size, value, and complexity.
• Work with key stakeholders to identify upsell and cross-sell opportunities.
• Liaise with third parties, Purchasing, and Contract Management teams for ordering services.
• Navigate relevant tools and portals for contract and order management.
• Use internal systems (Navision, CRM, Great Plains) for account management and order processing.
• Establish and develop peer-to-peer relationships with key vendors.
• Reconcile customer usage with billing data and supplier billing.
• Attend BDM and Sales team meetings.
• Assist internal teams in coordinating supplier/vendor payments and correcting billing discrepancies.
• Manage mailbox and assist with report generation (pipeline, forecast, contract loss).
• Perform any additional tasks as directed by management.

Skills

Account management

Quotes & pricing

Vendor relationships

CRM systems

Excel

Billing reconciliation

Forecasting

Communication

Tools

Navision

Great Plains

CRM

Job description

CDW is seeking a proactive Renewal Specialist to manage the renewal of managed service contracts and support account managers with quotes and pricing queries. You will focus on customer retention, inbound communications, and collaboration with suppliers to ensure timely renewals.

In this role you will reconcile billing, generate accurate quotes, and update opportunities and forecasts. A strong eye for detail and commercial acumen will help you thrive in a fast-paced tech environment.