Customer Renewals Specialist

Vitality Corporate Services; Stockport; Hybrid; GBP 27,000 - 45,000; Full time

Job summary

A leading health services provider in Stockport seeks a Renewals Sales Executive to enhance customer retention through exceptional service. The role involves handling inbound customer calls and addressing queries while promoting rewards. Candidates should possess strong communication and problem-solving skills, with the ability to engage with clients effectively. With a hybrid working model, this position offers a competitive salary and attractive bonus potential for the right candidate.

Benefits

Bonus of up to £18,000

25 days holiday plus bank holidays

Option to buy or sell holiday days

Qualifications

• Experience in customer-facing roles, preferably in a retention or sales environment.
• Strong resilience and ability to handle customer queries effectively.
• Familiarity with financial products and services is a plus.

Responsibilities

• Deliver exceptional customer service and meet sales targets.
• Handle inbound calls and answer product-related queries.
• Assist customers in retaining their business and promote rewards.

Skills

Excellent communication skills

Customer service excellence

Ability to build rapport

Problem-solving ability

Job description

About The Role

Team- Retention - Health

Working Pattern - Monday- Friday 09 : 00-17.30, 1 late a week till 7pm, Hybrid - 2days per week in our Stockport office

Bonus up to an extra £18,000per annum OTE . Basic salary increase to £27,000 after 6 months,

Holiday allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year

What will you do as a Renewals Sales Executive?

This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients.

Do you know how to deliver an exceptional customer experience?

• You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone.
• You will take inbound calls from our existing customers, answering queries about their product
• Assist with any questions the customer is facing with the aim of retaining their business
• Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer
• Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc

What do you need to thrive in Retentions?

Vitality provides all staff with an extensive tr...