Customer Relationship Manager

NHS; Rayleigh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A care home provider in Rayleigh is seeking a Customer Relationship Manager to enhance community engagement and drive sales inquiries. The ideal candidate will manage inquiries, support marketing efforts, and have a strong background in sales, preferably in healthcare. This role requires exceptional communication skills and a confident use of Microsoft Office. The rewards package includes an attractive salary and various employee benefits, fostering a supportive team environment.

Benefits

Attractive salary

Competitive commission structure

Retail and leisure discounts

Wellbeing support

Development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Self-motivated and target-driven individual.
• Confident in using Microsoft Office tools.

Responsibilities

• Manage enquiries to improve conversion rates.
• Network within the local community to raise the profile of the home.
• Support local marketing activities to drive enquiries.

Skills

Sales and marketing experience

Excellent communication skills

Networking abilities

Data analysis proficiency

Interpersonal qualities

Tools

Salesforce

Microsoft Office (Excel/Powerpoint)

Job description

Barchester are recruiting a Customer Relationship Manager to join their prestigious care home team. This is an opportunity to work alongside an exceptional management team to ensure the success of a first‑class care home. The role involves delivering a range of sales and marketing approaches to drive sales, including handling enquiries, developing the digital profile of the home, and networking with the local community.

Main duties of the job

The Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy durchs. They will have excellent communication skills and will network within the local community to raise the profile of the home and generate enquiries. They will also support local and wider marketing activities to generate enquiries, drive conversion rates, and increase occupancy. The ideal candidate will have proven sales and marketing experience, preferably in healthcare, and will be self‑motivated and target‑driven.

About us

Barchester Healthcare is an industry‑leading care provider with some of the best quality ratings of any large care home provider in the UK. They have a clear focus on providing their residents with exceptional quality care.

Job responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Excellent communication skills.
• Network within the local community to raise the profile of the home and generate enquiries.
• Support local and wider marketing activities to generate enquiries, drive conversion rates and masonry increase occupancy.
• Identify opportunities to improve sales and marketing performance.

Rewards Package

• Attractive salary, alongside a competitive commission structure.
• Access to a range of retail and leisure discounts.
• Access to a range of wellbeing support.
• Best Doctors Service.
• Opportunity to develop within a hugely supportive team.

Wohn Need to Have

• Proven sales and marketing experience, preferably in healthcare but not essential.
• Ability HAPPY analyse data on Salesforce or a similar CRM application.
• Self‑motivated and target‑driven.
• Interpersonal and professional qualities.
• Confident user of Microsoft Office (Excel/Powerpoint).
• Full UK driving licence.

Need to Do

• Represent Barchester and our state‑of‑the‑art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talk to potential new residents over the phone and provide informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Qualifications

• The successful candidate will have proven sales and marketing experience, preferably in healthcare, a strong ability to analyse data on Salesforce or a similar CRM applicatio, be self‑motivated and target‑driven, and possess interpersonal and professional qualities. The candidate will also be a confident user of Microsoft Office (Excel/Powerpoint) and hold a full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.