Customer Relations Officer

SUEZ; Fareham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading environmental services company in Fareham is seeking a Customer Relations Officer to support its Regional Customer Hub. The ideal candidate will have administration experience and excellent communication skills, focusing on delivering exceptional customer service and managing customer relationships. Join a forward-thinking business dedicated to sustainability and employee growth.

Benefits

Flexible working arrangements

Comprehensive health and wellness programs

Opportunities for career advancement

Qualifications

• Experience in customer service roles, handling inquiries and resolving issues.
• Ability to maintain high customer satisfaction levels while managing expectations.
• Flexibility and willingness to support and collaborate with the team.

Responsibilities

• Support the Regional Customer Hub in delivering excellent customer service.
• Onboard new customers and respond to inquiries via phone and email.
• Promote customer loyalty and conduct account reviews as needed.

Skills

Administration experience

Excellent communication skills

Problem resolution

Team collaboration

Job description

What will I be doing?

• As a Customer Relations Officer, you will be supporting the Regional Customer Hub to provide excellent customer service to our current client base.
• This will involve onboarding new customers as well and being the first point of contact on the phone and via email, handling general requests, resolving queries and when required carrying out account review.
• Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged and maintain proactive relationships.

What are the requirements?

• Previous administration experience, with the ability to create and maintain positive customer levels whilst managing expectations
• Professional, confident and efficient, with excellent communication skills and a passion for putting our customers first.
• Resolving customer problems promptly, whilst proactively promoting customer loyalty through account reviews and retaining existing accounts.
• A true team player, with the ability to be flexible, support and collaborate with the team where necessary.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.