Customer Relations Manager Call Handler

The Property Expert; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A growing estate agency is seeking a Customer Relations Manager to join its team in Greater London. The ideal candidate loves helping people and thrives in a client-focused environment. Responsibilities include handling enquiries across various channels, managing client communication, and ensuring high standards of service. The role offers flexible part-time hours, a supportive team culture, and competitive pay. It's an exciting opportunity to contribute to a company dedicated to personal service.

Benefits

Flexible working hours

Supportive team culture

Competitive pay and commission

Work mobile provided

Training on systems

Growth opportunities

Qualifications

• Experience in customer service or call handling is required.
• Excellent phone manner and a warm, confident communicator.
• Strong organization and attention to detail.

Responsibilities

• Handle incoming calls, messages, and online enquiries.
• Make outbound calls for updates and confirmations.
• Ensure client interactions are prompt and professional.

Skills

Customer service experience

Strong communication skills

Organizational skills

Tech-savvy

Reliability

Tools

CRM systems

WhatsApp

Email

Job description

After a successful 2025 The Property Expert Group is looking for a Customer Relations Manager / Call Handler to join our growing team.

This role is perfect for someone who loves helping people communicates confidently and thrives in a client-focused environment.

Youll be the first point of contact for many of our customers and clients - ensuring every interaction is warm helpful and professional.

In addition the role offers somewhat flexible hours to suit your schedule.

About the Role

Were seeking a friendly organised and proactive professional to manage incoming enquiries support clients throughout their property journey and ensure our communication standards remain exceptional.

Youll be asked to play a key role in keeping the team informed clients updated and operations running smoothly.

Tasks

Enquiry Handling Client Communication & Front-Line Support

• Handle incoming calls WhatsApp messages emails and online enquiries
• Make outbound calls to clients for updates confirmations and follow-ups
• Accurately log and update client information in our CRM
• Provide clear friendly advice to clients across multiple communication channels

Customer Service Management

• Ensure all client interactions are responded to promptly and professionally
• Maintain our high standards
• Support sellers landlords buyers and tenants with updates and information
• Resolve minor issues independently and elevate complex matters when necessary
• Prepare follow-up messages appointment notes and status updates for internal use

Requirements

• Experience in customer service call handling or a similar client-focused role
• Warm confident communicator with excellent phone manner
• Highly organised with strong attention to detail
• Tech-comfortable (CRM systems WhatsApp email task management tools)
• Proactive reliable and able to work independently and from home when required
• Someone who genuinely enjoys helping people
• Ideally a driver - to be able to cover a small number of physical meetings

Benefits

• A somewhat flexible part-time role
• Supportive friendly team culture
• Competitive pay and commission structure
• Your own work mobile (if necessary)
• Training on our systems and processes
• Opportunity to grow within a modern quality-driven estate agency

We look forward to your application to join The Property Expert Group and hope its exciting for you to have the opportunity to join a company dedicated to providing a top-tier service with a personal touch.