Customer Relations Manager

CARE CONCERN GROUP LIMITED; Margate; On-site; GBP 36,000; Full time

Job summary

A family-owned care provider in Margate is seeking a Customer Relations Manager to support families in significant moments. You will manage enquiries, conduct tours, and collaborate with teams to ensure a smooth process for families seeking care. Ideal candidates should have strong communication skills, local knowledge, and experience in sales or customer service. This position offers a competitive salary of £36,000 with an OTE of £6,500, along with full training and support.

Benefits

Competitive salary

Full training and ongoing support

Bonus potential of up to £6,500

Qualifications

• Excellent communication skills with a warm, confident manner.
• Strong local knowledge of Hertfordshire and established networks.
• Experience in sales, customer service, or family liaison roles.
• Highly organised and proactive with dual-site management.
• IT literate and confident using reporting dashboards.
• Self-motivated and driven to deliver results.

Responsibilities

• Serve as first contact for families, providing expert guidance.
• Build local knowledge and networks for referring families to care.
• Conduct engaging tours of care homes, showcasing services.
• Collaborate with teams for assessments and admissions.
• Ensure excellent visitor experiences and manage communications.
• Support marketing initiatives and community engagement.
• Track enquiries and provide insights for service improvement.

Skills

Excellent communicator

Strong local knowledge

Experience in sales

Highly organised

IT literate

Self-motivated

Tools

CRM systems

Job description

Customer Relations Manager

Sales & Marketing - South East England

Contract: Full Time
Salary: £36000 Per Annum
Shift type: Days
Contracted hours: 40

Customer Relations Manager | Margate | 40 hours per week | £36,000 per annum + bonus

Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?

We’re looking for a dynamic, sales focused individual who can demonstrate understanding and support whilst supporting relatives who are seeking care for a loved one. You’ll be responsible for managing the enquiries process whilst developing relationships with key stakeholders and future residents to ensure that the homes achieves it’s sales target. Experience within the care sector is not a necessity but high energy, target driven and customer focused experience is.

What You’ll Be Doing:

• Be the first point of contact for families, providing expert guidance with warmth and professionalism.
• Build strong local knowledge and networks to connect families to the care they need.
• Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
• Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
• Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
• Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
• Track and manage enquiries effectively, providing insights to improve conversion and service delivery.

Why join us:

This role is more than just a customer-facing position it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.

What we’re looking for:

• Excellent communicator with a warm, confident, and professional manner.
• Strong local knowledge of Hertfordshire, ideally with established networks.
• Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
• Highly organised, proactive, and comfortable managing a dual-site schedule.
• IT literate and confident using CRM systems and reporting dashboards.
• Self-motivated, energetic, and driven to deliver results.
• All appointments are subject to an enhanced DBS check.

About us:

You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.

We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity.

These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

Make first impressions count and guide families with confidence.

Apply today to become our Customer Relations Manager in Margate!