Customer Relations Manager

Hamberley Care Management; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury care home provider in the United Kingdom is seeking a Customer Relations Manager to enhance local networking and foster referral relationships. The role involves collaborating with the management team to meet occupancy and fee targets. Applicants should be passionate about the well-being of residents and possess strong relationship-building skills. The company offers a competitive salary package, a supportive work environment, and various perks, including access to discounts.

Benefits

Competitive salary and benefits package

Supportive working environment

Access to high street discounts

Qualifications

• Proven experience in a customer relations role.
• Ability to develop and maintain strong relationships with referral sources.
• Passion for health and well-being of residents.

Responsibilities

• Lead on local networking activity.
• Develop and maintain strong relationships with referral sources.
• Ensure occupancy and average weekly fee rates are met.

Skills

Relationship building

Networking skills

Communication

Job description

Closing date : 31 / 12 / 2025

Hours Per Week : 40

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something Extra Special, Every Day. We're seeking a Customer Relations Manager to help us achieve our goals.

At Thames Wood House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.

Joining us at Thames Wood House, our luxury care home that provides residential, and dementia care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues :

• Competitive salary and benefits package including bonus / commission.
• A supportive and collaborative working environment
• Access to high street discounts via our mobile friendly HapiApp benefits platform