Customer Relations Lead - Compliance & Insights

Ford Motor; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive company based in Manchester is seeking an experienced Customer Relations Specialist to lead a team in managing customer complaints and ensuring compliance with regulatory standards. This role involves overseeing complaint resolution, preparing reports for senior management, and driving process improvements. Candidates should have proven team management experience and strong communication skills. The position offers a flexible work schedule with office attendance required three days a week.

Qualifications

• Proven experience in managing and developing teams.
• Strong communication and negotiation skills.
• Background in customer service or financial services.
• Experience in analyzing performance data.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage and develop a team to achieve performance targets.
• Liaise with stakeholders to resolve complex issues.
• Prepare complaint data and reports for stakeholders.
• Ensure timely logging and resolution of complaints.
• Analyze data and implement process improvements.

Skills

Team management

Communication skills

Negotiation skills

Customer service background

Data analysis

Organizational skills

Proficiency in Microsoft Office

Regulatory understanding

Job description

A leading automotive company based in Manchester is seeking an experienced Customer Relations Specialist to lead a team in managing customer complaints and ensuring compliance with regulatory standards. This role involves overseeing complaint resolution, preparing reports for senior management, and driving process improvements. Candidates should have proven team management experience and strong communication skills. The position offers a flexible work schedule with office attendance required three days a week.