Customer Partner: Housing & Tenancy Sustainment (Remote)

AD WARRIOR; City Of London; Remote; GBP 29,000; Full time

Job summary

A leading housing provider is seeking a Customer Partner (Housing Officer) to join the Tenancy Sustainment team. This role involves managing tenancy issues and providing exceptional customer service. Ideal candidates will have housing experience, strong communication skills, and the ability to work with multi-agencies. The position is predominantly home-based but requires flexibility for site visits. Join a mission-driven organization with a commitment to ethical values and supporting diverse employees.

Qualifications

• Proven experience managing property condition cases and tenancy breaches.
• Ability to work well as part of a team.
• Satisfactory Disclosure and Barring Service Check required.

Responsibilities

• Provide exceptional customer service in the Tenancy Sustainment team.
• Manage property condition cases, hoarding, tenancy breaches, and permissions.
• Travel within local area for site visits and court attendance.

Skills

Proven Housing experience

Strong customer focus

Experience in working with multi-agencies

Understanding of safeguarding processes

Agility and flexibility

High level communication skills

Experience in partnership working

Innovative problem-solving

Computer literate

Experience of using Active H

Job description

A leading housing provider is seeking a Customer Partner (Housing Officer) to join the Tenancy Sustainment team. This role involves managing tenancy issues and providing exceptional customer service. Ideal candidates will have housing experience, strong communication skills, and the ability to work with multi-agencies. The position is predominantly home-based but requires flexibility for site visits. Join a mission-driven organization with a commitment to ethical values and supporting diverse employees.