Customer Operations Programme Manager

CLARION HOUSING GROUP LIMITED; Greater London; Hybrid; GBP 45,000 - 62,000; Full time

Job summary

A leading housing organization is seeking a Customer Operations Programme Manager to lead the Home Ownership team and ensure operational excellence. This hybrid role requires managing multiple programmes, engaging with key stakeholders, and producing informative reports on performance. Ideal candidates will have strong programme management experience and excellent communication skills. This position offers a competitive salary based in either London or Manchester, with flexible work arrangements in a dynamic team environment.

Benefits

Competitive salary

Diverse workplace initiatives

Qualifications

• Substantial experience in managing multiple operational programmes.
• Strong grasp of project and programme governance.
• Excellent communication and influencing capabilities.

Responsibilities

• Take the operational lead for the Home Ownership team.
• Manage and track multiple operational programmes effectively.
• Produce clear and engaging performance reports.

Skills

Programme management

Stakeholder collaboration

Report production

Influencing skills

Job description

Location: Hybrid/London or Manchester
Salary: London - £48,987 - £61,234 per annum / National - £45,168 - £56,461 per annum
Hours: 36 per week
Contract Type: Fixed Term Contract until November 2026

We're looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team and play a pivotal role in driving performance across the department. In this role, you'll be at the heart of multiple operational programmes, expertly managing and tracking progress to ensure actions are delivered on time and performance is always visible and well understood. Your ability to maintain accurate oversight and strong programme management will be essential in sustaining high operational standards, while keeping customer needs firmly at the centre of every decision.

You’ll work closely with key stakeholders, building strong relationships to ensure collaboration is effective and operational issues are addressed swiftly, escalated appropriately, and resolved with confidence. Producing clear, engaging and informative reports will be a core part of your work, helping teams understand performance, progress and priorities at a glance.

You’ll bring substantial experience in managing multiple programmes in parallel, a strong grasp of project and programme governance, and a proven ability to communicate, influence and collaborate across teams. An eye for detail, alongside experience of working to brand guidelines and internal standards, will ensure everything you deliver is both impactful and consistent.

If you thrive in a fast-paced environment and enjoy bringing structure, clarity and momentum to complex operations, this is an opportunity to make a real difference.

If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Monday 19th January 2026 at midnight.

Interviews will take place in early February 2026.

This is a hybrid role with a base location at our offices in London or Manchester. Candidates will be expected to work from the office at least 2 days a week.

If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Applicants must be able to travel across the region as required.

This vacancy may close without notice.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.