Customer Operations Manager

Royal Mail; Fareham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading delivery service provider in Fareham is seeking an experienced Delivery Team Leader to oversee and inspire the team in delivering excellent service. You will lead, coach, and create a positive work environment while managing resources effectively. The ideal candidate should be flexible, customer-focused, and have a proven leadership background. Competitive benefits include a bonus scheme, generous holidays, and career development opportunities.

Benefits

10% on-target bonus

Generous holiday allowance

Flexible working

Pension scheme

Parental leave policy

MyBundle perks

Qualifications

• Ability to work under pressure and inspire a team.
• Experience in coaching and motivating colleagues.
• Proven track record of achieving results in a leadership role.

Responsibilities

• Lead the Delivery team to ensure smooth operations.
• Promote inclusivity and model company values.
• Partner with Trade Unions for effective people management.

Skills

Flexibility

Customer focused

Team player

Results driven

Leadership

Job description

Overview

Royal Mail is a well–loved brand with the assets, infrastructure and scale to reach every address in the UK. We are a community-focused organisation delivering billions of items each year, and our people help us utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Role

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon to ensure the smooth running of all deliveries. You’ll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. As a leader you will create a positive and engaging work environment, promote inclusivity, and model our values. You’ll also partner with Trade Unions to support people management, resource planning and specialist project activity, coaching your team to drive performance improvement. Delivering every item accurately and on time is crucial to the trust customers have in us.

What You’ll Get

We offer a 10% on-target bonus, generous holiday allowance, flexible working, a pension scheme and an excellent parental leave policy. Benefits include MyBundle perks (Cycle2work, retail vouchers, travel & attraction discounts, gym membership) and various career opportunities that come with leading a team and driving key decisions. You will feel a sense of pride from being part of one of the world’s most recognisable brands as we transform from a letters business to a parcels business.

About You

This role requires someone who is flexible, can work under pressure, and is customer focused, a team player, results driven, and an inspiring leader. You should be able to empathise, motivate, coach and collaborate, and be excited to contribute to our historic transformation from letters to parcels through cost reduction, innovative practices or data-driven ideas. Bring your skills and experience to help make brilliant things possible.

Next Steps

To apply, complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment to showcase your abilities and passion, a capability-based interview and a short management scenario exercise. Details will be provided on the day.

If successful, you will receive the necessary training and attend a week of formal classroom training as part of your induction. Travel may be required and, depending on training location, overnight stays may be needed. Training will occur during the second or third week after appointment.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. If you require adjustments during the hiring process, please discuss these with your recruiter.

For more information on Royal Mail Group and our values please visit: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Wednesday 8th October. The advert may close early if the appropriate number of applications is reached.

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